Desktop Support Analyst

At Antares, our success starts with our people. We’re a collaborative and an inclusive organisation where every voice is valued, and every individual can grow and thrive.

We combine deep expertise with a supportive culture to deliver outstanding results for our clients and a fulfilling experience for our colleagues.

Whatever stage of your career you'll find a place to belong, contribute, develop and we’d love to hear from you.

Knowledge of Service Management tools, systems and procedures. Fundamental knowledge of ITIL Operational Procedures. Technical experience administering Office 365 (e.g InTune Endpoint Mgmt., Exchange, SharePoint, Teams etc…) Min 1 years’ administrating user and computer objects via Microsoft AD/ Azure AD Min 1 years’ experience of managing file & folder servers/access. Experience administering and using Patch and Software Deployment tools. Good Microsoft Office user level experience including Teams. Good aptitude to troubleshooting skills. Proactive and service-oriented attitude, advanced written and verbal communication skills Ideally have basic insurance and re-insurance knowledge Good knowledge of PowerShell script writing. Experience creating and maintaining MS PowerAutomate flows and connectors (desirable). Able to demonstrate the ability to collect and document the relevant information from customers to aid in fault diagnosis. Able to demonstrate Incident, Problem and root cause management and analysis. Able to document core processes and controls and ensure they are maintained in an auditable manner. Demonstratable experience in supporting end client issues from remote locations. Self-motivated with a demonstrable aptitude and interest in IT Support