JLA Resourcing Ltd
Desktop Support Analyst
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The Opportunity:
We're looking for a Desktop Support Analyst / 2nd Line Service Desk Analyst with good 1st / 2nd Line Support skills to join a fast growing business in central Basingstoke. It's a hybrid role with 3 days in the office and 2 from home and you'll be providing support to approximately 200 users (but growing rapidly). It's a highly customer facing role that involves engaging with staff at all levels up to the C Suite so you'll need to be a confident, professional and friendly communicator who can take ownership of problems and provide a high quality support service.
The team pride themselves on providing a high rate of first-time fix and you'll have the opportunity to upskill and develop your career with them. IT is delivered through a hybrid (multi-cloud) infrastructure and you'll be providing reactive support for issues as well as proactively looking at service improvements and getting the opportunity to work on a number of projects. Within the team there are several examples of where people have progressed through to Security, Platform Engineering, Networking and Team Management.
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The Person:
You'll be an experienced Service Desk Analyst / Desktop Support Analyst progressing through from a 1st Line / Service Desk role and wanting to challenge yourself and improve technically. You'll have a range of skills including some (but likely not all) of the following:
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- Understanding of the Windows 11 Operating System and Office365
- Knowledge of device build, configuration and management and exposure to Intune, Autopilot and SCCM
- Experience in Identity Management within Azure / Azure Active Directory
- Experience of supporting and troubleshooting Mobile Devices
- Basic Networking knowledge - TCP/IP, DNS, LAN / WAN, Routers, Switches
- Patching Solutions - Automox / WSUS
- Helpdesk packages such as Jira / ServiceNow
- M365 / Azure / EntraID
- Telephony Systems
As above, the role does require travel to the Basingstoke site 3 days per week and the salary on offer is circa £31k basic + £5k on call + bonus of 10%.
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