Sopra Steria
Desktop Support Engineer - 2nd Line
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Desktop Support Engineer - 2nd Line
Ready to take your IT career to the next level and work on secure, high-impact environments?
We’re looking for two enthusiastic Desktop Support Engineers to join our growing 2nd Line support team in Gloucestershire.
Following internal promotions, these roles are key backfills that will strengthen the resilience of our team and support critical service delivery.
You’ll be working on a Windows desktop estate within Aerospace, Defence and Security, gaining hands-on experience with enterprise technologies in a fast-paced and highly secure environment.
This is a great opportunity if you’re currently in a 1st Line role and ready to step up, or if you’re a 2nd Line engineer looking to deepen your technical expertise.
The team provides cover between 8:00am and 5:00pm, with flexibility to start and finish earlier where required.
The service operates in a 24/7 environment, with participation in a 1-in-6 on-call rota.
Engineers receive an on-call allowance for the duty week, plus enhanced overtime rates of 1.5x standard pay for Saturdays and 2x standard pay for Sundays.
During on-call periods, engineers are required to carry a pager and mobile phone at all times and be available to respond to incidents as needed.
Due to the highly secure nature of this work, candidates must either hold current Developed Vetting (DV) clearance or be eligible and willing to undergo the Enhanced Developed Vetting (eDV).
Due to the highly secure nature of the work, this is an office-based role in Gloucestershire.
We do, however, support flexible working patterns where possible, including compressed hours such as working five days over four.
What you'll be doing:
- Provide in-depth technical support for Windows desktop solutions, troubleshooting issues and performing root cause analysis through to resolution.
- Manage virtual desktop infrastructures within Citrix XenDesktop.
- Test and release Windows desktop security patches, ensuring system integrity.
- Create and maintain automated desktop builds using Microsoft Deployment Toolkit (MDT)
- Maintain Active Directory (AD) and Group Policy Objects (GPO) across the desktop estate.
- Respond to customer queries promptly and escalate issues in line with established procedures.
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What you’ll bring:
- Experience supporting Windows 10 and Windows 11 desktop environments.
- Knowledge of Windows Server 2019/2022 including Active Directory (AD), Group Policy Object (GPO) and PowerShell.
- Understanding of patch management and deployment processes.
- Experience with technologies such as Microsoft Exchange, VMware, Citrix Virtual Desktop Infrastructure (VDI) and remote access or VPNs.
- Understanding of networking and security concepts including firewalls, proxies, antivirus tools, Security Information and Event Management (SIEM) and Intrusion Detection and Prevention Systems (IDPS).
- Ability to identify and mitigate vulnerabilities within a desktop or network environment.
It would be great if you had:
- Citrix Certified Associate Virtualisation (CCA-V) or Citrix Certified Associate – App Delivery and Security (CCA-P).
- Experience supporting Windows 10/11 upgrades and software packaging.
- Experience with Microsoft Endpoint Configuration Manager (MECM) User Experience Virtualisation (UE-V).
- Familiarity with ITIL v4 service management practices.
If you’re interested in this role but not sure if your skills and experience are exactly what we’re looking for, please do apply, we’d love to hear from you!
Employment Type:
Full-time, Permanent.
Location:
Gloucestershire
Security Clearance Level:
Enhanced Developed Vetting (eDV) – cleared or eligible.
Internal Recruiter:
Paul
Salary:
Up to £40000 with flex dependent on experience.
Benefits:
- 25 days annual leave with the choice to buy additional days
- Health cash plan
- Life assurance
- Pension
Although this role is advertised as full-time, we believe that flexibility at work can promote work/life balance, increase your motivation, reduce stress and improves performance and productivity. We support different ways of working and can offer a range of flexible working arrangements. So, if you’re interested and need to work flexibly, we encourage you to apply and talk to us about what might be possible.
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About Us
Sopra Steria’s Aerospace, Defence and Security business designs, develops and deploys digital solutions to Central Government clients. The work we do makes a real difference to the client’s goal of National Security, and we operate in a unique and privileged environment. We are given time for professional development activities, and we coach and mentor our colleagues, sharing knowledge and learning from each other. We foster a culture in which employees feel valued and supported and have pride in their work for the customer, delivering outstanding rates of customer satisfaction in the UK’s most complex safety- and security-critical markets.
We embrace difference as a source of creativity, innovation and competitive advantage and are striving to become a more diverse organisation. We welcome applications from people with a diverse variety of backgrounds and identities. We are committed to equality of opportunity for all and do not discriminate on the basis of race, religion, colour, gender, age, disability, sexual orientation or marital status. We have partnered with Vercida, the UK's largest diversity and inclusion focused careers site, where all our vacancies are available in an accessible format.
If you require any adjustments to the recruitment process, to enable you to perform to the best of your ability, please let us know when completing your application. We participate in the Disability Confident scheme and are committed to offering an interview to any candidate with a disability, who meets the minimum criteria for the role. If you believe this could apply to you, please let us know when completing your application.
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