Desktop Support Engineer

Desktop Support Engineer

£45,000 - £55,000 + Bonus

On-site | Financial

We're working with a growing Hedgefund looking to add a Desktop Support Engineer to their growing technical team.

You'll provide first-class desktop and end-user support, taking ownership of incidents from initial triage through to resolution. Working closely with colleagues across the business, you'll ensure users receive a responsive, professional service while contributing to ongoing technology improvements.

This position offers exposure to a broad range of modern workplace technologies including Microsoft Intune, Windows 11, Microsoft 365, Apple device management, endpoint security and collaboration platforms.

Key Responsibilities:

• Provide responsive desktop and end-user support, managing incidents and service requests through to successful resolution.
• Deliver an excellent customer experience by communicating clearly and building strong relationships with users at all levels of the business.
• Manage the Joiners, Movers and Leavers process, including user accounts, device provisioning, licensing and secure offboarding.
• Configure, deploy and support Windows 11 devices using Microsoft Intune and Windows Autopilot.
• Support Microsoft 365 technologies including Outlook, Teams, SharePoint, OneDrive and the wider Office suite.
• Assist with Microsoft 365 Copilot adoption, helping users maximise productivity and troubleshoot issues.
• Manage the lifecycle of laptops, mobile devices and IT peripherals, maintaining accurate asset records.
• Administer corporate mobile devices through Apple Business Manager and Microsoft Intune.
• Support meeting room technology, AV equipment, printing solutions and workspace booking platforms.
• Assist with Teams Phone or UCaaS platforms, alongside LAN, Wi-Fi and office connectivity.
• Carry out proactive system health checks, patching support and routine maintenance.
• Contribute to endpoint security by supporting Defender, BitLocker, compliance policies and vulnerability remediation.
• Liaise with third-party technology vendors and managed service providers where required.
• Create and maintain technical documentation, knowledge articles and end-user guides.
• Identify recurring issues and recommend improvements to enhance the overall IT service.