VirtueTech Recruitment Group
Desktop Support Engineer | Energy trading | £300 - £400 Inside IR35 | Onsite | 6-Months Rolling
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Desktop Support Engineer | Energy trading | £300 - £400 Inside IR35 | Onsite | 6-Months Rolling
Desktop Support Engineer – Cross-Asset Commodities Trading Firm
A Desktop Support Engineer is required to join a cross-asset commodities trading firm, supporting both physical and derivative trading. With ongoing growth, regulatory changes, and new product introductions, the firm seeks a First Line Support Engineer to deliver exceptional customer service, maintain IT systems, and collaborate with vendors and internal teams.
Key Responsibilities
- First Point of Contact: Deliver desk-site and walk-up support with responsive, business-impact-driven prioritisation.
- IT Support Management: Handle full-cycle IT support, including:
- Tackling support tickets from logging to resolution
- Escalating issues where necessary
- Ensuring timely issue resolution
- Cross-Functional Collaboration: Work closely with front, middle, and back office teams across all asset classes.
- Broad Support Scope: Provide 1st and 2nd line IT support across:
- Desktop computing (Windows 10/11, O365)
- Telephony and network systems
- Servers and market data technology
- Trading platforms (Bloomberg Terminal, Reuters Trading for Exchanges)
- High-Absorbency Environment: Operate in a heavily regulated, high-pressure trading environment—focusing on proactive troubleshooting and crisis management.
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Key Requirements & Skills
✅ Technical & Analytical
- Strong diagnostic and problem-solving skills.
- Proven experience in desktop/technical support, ideally in a trading or fast-paced business environment.
✅ User-Centric Support
- Commitment to delivering high-quality, tailored support based on user needs (e.g., Traders, Executives).
- Excellent prioritisation, communication, and stress resilience.
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✅ Technical Proficiency
- Familiarity with commodities trading software (Bloomberg Terminal, Reuters).
- Exchange & messaging applications: Microsoft Exchange, O365, Mimecast.
- Windows OS management: Windows 10/11, O365, Microsoft Teams, SCCM, Intune.
- Hardware management: Dell, HPE, Lenovo in trade-floor environments.
Contract & Location
- Rate: £300–£400/day (Inside IR35)
- Location: 5 days/week in London (St Paul’s)
- Duration: 6-month contract (with extensions likely)
- Start Date: ASAP
Interested? Email your CV to Alfie@virtuetech.io or anonymously for review.
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