Fruition Group
Desktop Support Engineer (Field-Based)
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Job Title: Desktop Support Engineer (Field-Based) - Contract
Location: Field-based, multi-site - South/South-West England
Salary: Up to £300pd Inside IR35
Duration: 3 Months - Chance of extension
Why Apply?
Our client, a well-established manufacturing group, is looking for an experienced Desktop Support Engineer to support a focused end-user device rebuild project across multiple sites. This is a great opportunity for a field-based support specialist to take ownership of local deployment work, coordinate directly with project stakeholders, and deliver a smooth device rebuild experience for end users. Travel expenses and accommodation for overnight stays are covered.
Please note, due to the fact the role is field-based you will need a UK driver's license and regular access to a vehicle.
Responsibilities
- Support the planning, coordination and execution of end-user device rebuild activity across an agreed site sequence
- Work closely with project managers, technical leads and local site contacts to coordinate user availability, device readiness and rebuild schedules
- Rebuild, configure and validate end-user devices in line with agreed build processes and standards
- Provide hands-on desktop support during deployment, including troubleshooting hardware, operating system, application, connectivity and user access issues
- Ensure devices are correctly assigned, documented, tested and handed back to users with minimal disruption
- Maintain accurate progress updates, issue logs, asset details and rebuild status information
- Escalate technical blockers, delivery risks or scheduling conflicts to the appropriate stakeholders
- Support post-rebuild floorwalking and user assistance to ensure a smooth transition
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Requirements
- Proven experience in a Desktop Support Engineer, EUC Engineer, Deskside Support or similar field-based IT support role
- Strong hands-on experience rebuilding, configuring and supporting Windows end-user devices
- Good working knowledge of Microsoft 365, Microsoft Intune, Windows 10/11 and endpoint management processes
- Ability to troubleshoot hardware, software, network connectivity, peripheral and user profile issues
- Experience supporting deployment, refresh, migration or device rebuild projects highly beneficial
- Strong organisational skills, with the ability to coordinate activity across multiple users, devices and locations
- Clear communication skills and confidence working directly with end users, technical teams and project stakeholders
- Full UK driving licence, access to a car, and willingness to travel between sites, including overnight stays where required
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