Westcon-Comstor
Desktop Support Engineer - London
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Job Title: Desktop Support Engineer
Westcon-Comstor is recruiting a Desktop Support Engineer who will be responsible for day-to-day support of users and computers, managing Office 365 environment, as well as collaborating with other Desktop Support team members to support other offices in the region.
This is an internal customer-facing role and requires excellent prioritisation, responsiveness, and customer service, along with excellent verbal and written communication skills. In consultation with the Desktop Support Manager, the successful candidate will contribute to the efficient allocation of computer hardware and software resources, maintain business applications, and ensure the reliability and sustainability of information and communication resources. Some previous experience in both Desktop and Office 365 support role is required.
- Onsite analysis, diagnosis, and resolution of desktop problems for end users. Software/hardware/network troubleshooting. Analytical skills with the ability to see patterns and trends.
- Work and collaborate with Desktop Support team and IT Infrastructure engineers to prevent system downtime
- Assist in user/hardware movement and branch relocations
- Ability to follow process, procedures, and work in a target driven environment
- Good interpersonal skills and the ability to work with a wide range of customers
- Customer focused, passionate about customer service and service quality
- A quick learner who can absorb technical information and willing to learn
- Possesses great attention to detail, tenacity and takes ownership
- Responsible for requesting and coordinating vendor support
- Methodical at keeping tickets and end users up to date
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Qualifications / Requirements
- Good knowledge of Windows 11 client OS - installation, configuration, and troubleshooting
- Experience with managing Apple MAC computers
- Deployment of client OS via manual process and automated software
- Understanding of Active Directory
- Experience with managing antivirus software - MS Defender, as well as managing and preventing virus outbreaks
- Desktop performance monitoring and optimization
- Good knowledge of wireless technologies - configuration and support of laptops & printers.
- Understanding and troubleshooting DNS & DHCP systems would be advantageous
- Managing and troubleshooting access to shared folders and shared printers
- Oversees the procurement, setup, and running of hardware and software for company needs
- Good knowledge of Lenovo hardware maintenance
- Good understanding of how to provision devices for imaging in Intune.
- Good knowledge and understanding of Office 365, specifically Exchange Online, Microsoft Teams and OneDrive. SharePoint knowledge a plus.
- Good troubleshooting skills for email related issues
About Us
Westcon-Comstor is a global technology distributor specialising in cybersecurity, networking, and hybrid cloud solutions. As Growth Architects of the channel, we empower IT partners, vendors, and end customers to seize opportunities, unlock potential, and achieve scalable success.
Our core values - ambition, integrity, partnership, and accountability - guide how we work and inspire everything we do. We believe diversity drives creativity and innovation, which is why we're dedicated to creating an inclusive environment where every voice is heard, every perspective matters, and every team member can thrive.
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What We Offer
- An inclusive and supportive work environment where diversity is celebrated.
- Opportunities for professional growth, learning, and career development.
- Flexible working arrangements, health insurance, and other benefits to support your wellbeing.
- A culture of collaboration, innovation, and accountability.
Commitment to Diversity & Inclusion
We are an equal opportunity employer and value diversity in our workforce. We welcome applications from individuals of all backgrounds, regardless of race, ethnicity, gender, age, disability, sexual orientation, or any other protected characteristic. Equity is at the heart of all our departments and roles.
If you need reasonable adjustments during the recruitment process, please let us know.
📄 Please submit your CV in English to ensure consistency in our review process.
To recruitment agencies:
Only agencies engaged by Westcon-Comstor are authorised to support our recruitment. CVs or profiles sent without a prior agreement will be considered unsolicited, and no fees will be paid. Thank you for your understanding.
Join a Growing Global Business
Westcon-Comstor is a leading name in IT distribution with US$4.35 billion in global revenues. Our job is to link technology vendors to our distribution partners who resell software and solutions to business and other customers.
This is an exciting time to join our expanding UK and Ireland operation, which serves the EMEA region. We have ambitious plans and huge future potential - you will be ideally placed to grow your career in a dynamic yet supportive culture.
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