Sharp Brains
Desktop Support Engineer
Poole
Posted about 23 hours ago
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Job Title:
L 1 Desktop Support Engineer L1 Backfill on demand
Experience Required
Role: End User Computing (Desktop Analyst) L1-Onsite services
Location: Poole, UK
Experience/Skills:
- 3-4 years of experience in Onsite support
- Knowledge and experience on Windows 7 OS
- Manage Desktop Devices (hardware, software, and connectivity) incidents through to resolution.
- Manage iMac and desk side support services.
- Manage hard and soft break fix services for laptops and desktops.
- Provide standard and approved hardware and software (operating systems and standard office applications) support and maintenance on Desktop (Field Users) Devices for their entire lifecycle (including the remote management of Desktop Devices using appropriate tools).
- Support, Manage, Optimize and Maintain the configuration and installation of the Desktop, to include, but not limited to, patch updates, hardware replacements, with spares provided by vendor.
- Experience with Service management tool – ex – ServiceNow
- Should have good expertise on EUC tools, remote support tools, MS Office, and Outlook.
- Preferable to have a good understanding of Lync, VPN, and mobile device support.
- Analyze Service Desk calls for Desktop Devices and incident data to identify and advise the Customer of any potential user training requirement and automation.
- Ensure that each Desktop Device is installed with the appropriate Desktop image.
- Manage Desktop Devices (hardware and software) incidents through to resolution.
- Monitor security profiles and anti-virus software on all Desktop Devices and take appropriate action in the event of non-compliance with security requirements.
- Provide VIP support for Desk side issues per contract and be the point of contact at the site for all IT-related issues if no other IT support team is unavailable (like for MI calls).
- Should be aware of ITIL process of Incident, Change, Problem, Service Request, and related activities like spare and buffer stock management.
- Good to have – knowledge in AD and smart hands and feet support.
- Good to have – knowledge and experience of supporting MAC devices and tablets.
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Language Requirement:
- Native - (C1) Proficiency in the Local language
- B2 English
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Skills
Windows 7
Desktop Support
Incident Management
Service Management
Remote Support
MS Office
Outlook
VPN
Mobile Device Support
ITIL
AD
MAC Support
Tablets
EUC Tools
Security Compliance
Hardware Management
Location