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Desktop Support Specialist
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L2 EUC Support Engineer (Mac Focused)
Rate: £300.00 per day (Inside IR35)
Location: Central London - 5 days per week
Start Date: 27th July
Duration: 3 months initially
Support Hours: European/UK Business Hours
Overview
We are seeking an experienced L2 End User Computing (EUC) Support Engineer to provide high-quality operational and technical support across an enterprise endpoint environment.
This role has a strong cross-platform focus, with a workload split of approximately 70% macOS and 30% Windows support. This is a hands-on contract role suited to someone with strong troubleshooting capability, deep Mac endpoint management experience, and a solid understanding of Microsoft 365 cloud environments.
Key Responsibilities
- Deliver L2 EUC Support across a multi-platform environment, primary focus on Apple hardware.
- Manage and support endpoints with a 70% Mac/30% Windows split, including mobile devices.
- Perform patch management and application updates across managed devices using platform-specific MDM tools.
- Handle application packaging and request-based deployments for both macOS and Windows.
- Administer and support Microsoft 365 services, including:
- Exchange Online
- Microsoft Teams
- SharePoint Online
- Entra ID (Azure AD)
- Escalate complex issues to L3 where required.
- Support operational stability, security compliance, and continuous improvement initiatives.
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Technical Skills & Experience
Essential:
- Proven experience in L2 EUC Support within enterprise environments, with a heavy emphasis on supporting macOS.
- Strong expertise in Endpoint Management (deep knowledge of macOS management tools like Jamf Pro, alongside Windows/mobile platforms).
- Experience with enterprise Mac deployment, Apple Business Manager (ABM), and macOS patch/life cycle management.
- Application packaging and deployment experience for both Apple and Windows ecosystems.
- Solid hands-on experience administering Microsoft 365 services and integrating Mac clients into a Microsoft cloud environment.
- Good understanding of identity and access management in Entra ID (Azure AD).
- Strong troubleshooting and incident resolution skills across both operating systems.
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Desirable:
- Jamf certifications (e.g., Jamf Certified Tech or Admin).
- Experience in regulated or security-conscious environments.
- Familiarity with automation or Scripting (Bash/Zsh for Mac or PowerShell for Windows).
- ITIL awareness
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