Apex Systems
Desktop Support Specialist
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Desktop Support Technician
Sunday – Thursday. 6 AM to 2 PM UK time
Must-Have Requirements
- 2+ years of IT support, desktop support, or helpdesk experience
- Basic understanding of Linux, networking, and server environments
- Bachelor's degree in Computer Science, Information Technology, or a related field
- Strong hardware and software troubleshooting skills
Role Overview
The Desktop Support Technician is responsible for the installation, maintenance, and troubleshooting of desktop and laptop computers, peripherals, software, and related systems. This role focuses on ensuring a reliable end-user computing experience through the timely resolution of technical issues, management of user access and permissions, and routine hardware maintenance.
Key Responsibilities
- Install, configure, and support desktops, laptops, and peripheral devices
- Troubleshoot and resolve hardware, software, and user access issues
- Manage and maintain desktop operating systems and business applications
- Perform routine hardware upgrades, maintenance, and repairs
- Provide technical support to end users, ensuring high levels of customer satisfaction
- Document incidents, troubleshooting activities, and resolutions
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Required Skills & Experience
- Strong understanding of PC hardware and software troubleshooting
- Experience supporting Windows desktop operating systems in a managed enterprise environment
- Basic working knowledge of Linux/Unix systems (Red Hat preferred)
- Understanding of networking fundamentals, including:
- Ethernet
- TCP/IP
- Windows Server networking
- Experience supporting desktop and laptop hardware
- Strong customer service and communication skills
- Excellent attention to detail and organisational abilities
- Self-motivated with the ability to work independently and manage priorities effectively
- Proactive approach to problem-solving and issue resolution
Preferred Qualifications
Get help with your application
Your very own career expert that helps elevate your application to the next level.
- Experience supporting macOS environments
- Microsoft certifications such as MCSA or MCSE
- Apple certifications such as ACMT or ACSP
- Cisco CCNA or equivalent networking certification
- Additional vendor-specific technical certifications
Education
- Bachelor's degree in Computer Science, Information Technology, or a related discipline
- Equivalent combination of education and relevant experience will also be considered
Additional Requirements
- Ability to maintain a high standard of professionalism, accountability, and customer focus
Ideal Candidate Profile
This role would suit a Desktop Support Engineer, IT Support Analyst, Service Desk Analyst, Helpdesk Technician, or End User Computing (EUC) Analyst with 2+ years of experience in a desktop support environment. The successful candidate will combine strong technical fundamentals with excellent customer service skills and a proactive, hands-on approach to support.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills
Location