Sharp Brains Solutions
Desktop Support Specialist
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Desktop Support Engineer (L1) – Job Description
Position: Desktop Support Engineer (L1)
Location: Southend-On-Sea, England, United Kingdom (Onsite)
Employment Type: Full-Time / Freelance (B2B Contract)
Rate: £160/day
Schedule: Monday–Friday | Standard Business Hours
Job Summary
We are seeking a proactive and customer-focused Desktop Support Engineer (L1) to provide onsite technical support for end users in an enterprise environment. The ideal candidate will have hands-on experience with desktop troubleshooting, Microsoft technologies, hardware support, and Active Directory. You will be responsible for resolving technical issues, managing IT assets, supporting endpoint devices, and ensuring a high level of customer satisfaction while adhering to ITIL best practices and SLA commitments.
Key Responsibilities
- Provide onsite desktop and deskside support for end users.
- Troubleshoot and resolve hardware, software, operating system, and network-related issues.
- Perform IMAC (Install, Move, Add, Change) and Break/Fix activities.
- Configure, deploy, and support Windows 10/11 desktops and laptops.
- Support Microsoft 365 applications, including Outlook, Teams, and OneDrive.
- Troubleshoot VPN connectivity and remote access issues.
- Install, configure, and maintain printers, scanners, docking stations, and other peripherals.
- Create, modify, disable, and reset user accounts in Active Directory.
- Perform device imaging, software installations, updates, and endpoint configuration.
- Maintain IT asset inventory and lifecycle management.
- Log, track, and resolve incidents and service requests using ITSM tools (e.g., ServiceNow).
- Ensure incidents are resolved within agreed SLA timelines.
- Escalate complex issues to Level 2/Level 3 support teams when required.
- Deliver excellent customer service while maintaining accurate technical documentation.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Required Skills & Qualifications
- 2–5 years of experience in Desktop Support, IT Support, or End User Computing (EUC).
- Strong knowledge of Windows 10 and Windows 11.
- Hands-on experience with Microsoft 365, Outlook, Teams, and Office applications.
- Experience managing users and groups in Active Directory.
- Good understanding of basic networking concepts (TCP/IP, DNS, DHCP, LAN/Wi-Fi).
- Experience with hardware diagnostics, repair, and replacement.
- Knowledge of device imaging and software deployment.
- Familiarity with ITSM ticketing systems such as ServiceNow, BMC Remedy, or Jira.
- Understanding of ITIL processes and SLA management.
- Strong troubleshooting, analytical, and problem-solving skills.
- Excellent communication and customer service abilities.
- Ability to work independently in an onsite enterprise environment.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Preferred Qualifications
- Experience supporting enterprise IT environments.
- Exposure to endpoint management tools such as Microsoft Intune, SCCM/MECM, or similar.
- ITIL Foundation certification.
- Microsoft certifications (e.g., Microsoft 365 Certified, Modern Desktop Administrator) are a plus.
Why Join Us?
- Immediate onboarding.
- Opportunity to work in a large enterprise IT environment.
- Long-term onsite engagement.
- Competitive daily rate.
- Exposure to modern Microsoft technologies and enterprise support operations.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills