Sharp Brains Solutions
Desktop Support Specialist
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Desktop Support Specialist
Desktop Support Engineer (L1) | Onsite | Southend-On-Sea, UK
Location: Southend-on-Sea, England, UK (Onsite) Job Type: Full-Time | Freelance / B2B Contract Rate: £160/day Schedule: Monday–Friday | Standard Business Hours Hiring: Desktop Support Engineer (L1) | Deskside Support | End-User Computing (EUC) Engineer
About the Role
We are seeking an experienced Desktop Support Engineer (L1) to provide onsite end-user support within a dynamic, enterprise IT environment. The right candidate should have robust experience in desktop troubleshooting, hardware repair, and Microsoft-based technologies.
Responsibilities
- Deliver robust onsite desktop and deskside support for hardware, software, network, and end-user queries
- Execute IMAC (Install, Move, Add, Change) activities and break/fix Problematica
- Troubleshoot complex and everyday issues in:
- Windows 10/11
- Microsoft 365, including Outlook and Teams
- VPN connectivity and associated configurations
- Configure and maintain laptops, desktops, printers, and peripheral devices
- Administer user accounts, including password resets, via Active Directory (AD)
- Support device imaging, software deployments, and basic endpoint management
- Track, assign, and resolve incident tickets through an ITSM Ticketing System & ITIL processes, adhering to SLAs
- Escalate unresolved or complex matters to senior support channels
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Requirements & Qualifications
- 2–5 years of professional experience in:
- Desktop Support, IT Helpdesk, or EUC environments
- Strong proficiency in:
- Working with Windows 10 & 11
- Microsoft 365 tools (Outlook, Teams, etc.)
- Active Directory (AD) and basic network fundamentals
- Sound problem-solving & technical troubleshooting skills
- An enterprise-ready demeanour, balancing dynamics and independence
- Robust communication & customer support abilities to engage with colleagues and end users
- Enterprise IT exposure strongly recommended
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Why Apply?
- The opportunity to immediately join our operations in a stable onsite role
- Contribute to a formidable enterprise IT workplace
- Join a commitment to long-term onsite support, ensuring regional collaboration
- Attractive competitive daily rate of £160 to boost your income
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills