AmTrust International
Desktop Support Technician
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Job Description
Hybrid
AmTrust is a global insurance provider offering risk-management solutions and business underwriting. Today AmTrust International underwrites over $1.8 billion of gross written premiums and employs more than 1500 employees globally.
We are currently looking for a Desktop Support Technician to join our team based out of our London office.
In this role, you will provide Level 1 technical support for desktops, laptops, mobile devices, printers, and other equipment, responding to incidents and service requests, while ensuring accurate ticket documentation and timely resolution. You will troubleshoot a wide range of hardware, software, operating system, network connectivity, VPN, email, printing, and collaboration tool issues, supporting users both onsite and remotely via telephone and virtual support tools. The role also includes assisting with onboarding and offboarding activities, such as device deployment, account validation, and equipment recovery, as well as supporting meeting rooms, workstation setups, office moves, and general end-user technology requirements. In addition, you will maintain support documentation, knowledge articles, and asset inventory records while escalating more complex issues to specialist teams when required, retaining ownership of the user experience through to resolution.
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To be successful in this role, you will require experience in a desktop support, help desk, service desk, or similar IT support environment, with a strong working knowledge of Windows operating systems and Microsoft technologies, including Microsoft 365, Teams, Outlook, and OneDrive. You will have experience using ITSM or ticket management platforms such as ServiceNow, alongside a basic understanding of networking concepts and Wi-Fi troubleshooting.
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The successful candidate will demonstrate excellent customer service, communication, and problem-solving skills, with the ability to manage competing priorities, handle multiple requests effectively, and maintain accurate documentation. A proactive approach to troubleshooting, continuous learning, and service improvement is essential.
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