Polypipe Building Products
Despatch Manager
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About the Role
Polypipe Building Products are focused on delivering solutions to the residential sector. Polypipe Building Products works with national and local developers, plumbing and heating engineers, general builders, and groundworkers to deliver above and below ground drainage systems, rainwater solutions, as well as hot and cold plastic plumbing products.
Role Overview
The Despatch Manager is responsible for leading all warehouse and outbound logistics operations to ensure safe, efficient, and cost-effective movement, storage, and dispatch of goods. The role ensures service excellence, inventory accuracy, legal compliance, and continuous improvement across warehouse and logistics activities.
Key Responsibilities
Warehouse Operations Management
- Oversee all inbound, storage, picking, packing, and dispatch activities
- Deliver daily operational plans safely, efficiently, and to agreed service levels
- Maintain high housekeeping and visual management standards
- Drive productivity and optimise warehouse flow and MHE utilisation
Logistics & Distribution
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- Manage outbound logistics, including loading and vehicle turnaround
- Coordinate with transport teams and carriers to achieve OTIF delivery
- Resolve delivery issues, escalations, and customer concerns promptly
People Leadership & Development
- Lead, coach, and develop the leadership team
- Support performance management, conduct, wellbeing, and engagement
- Oversee labour planning, skills matrices, and resource deployment
- Conduct performance reviews and manage absence
- Ensure accurate HR data and support payroll processes while fostering a culture of safety, accountability, and continuous improvement
Absence & Attendance Management
- Advise on absence processes and support return-to-work plans
- Monitor absence trends and escalate concerns where appropriate
Culture, Engagement & Wellbeing
- Promote an inclusive, positive workplace culture
- Support engagement initiatives and internal communications
Inventory & Stock Control
- Maintain inventory accuracy and oversee stock investigations
- Ensure accurate ERP/WMS transactions and stock control
- Reduce stock variances, out-of-stocks, and delays
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Performance Management & KPIs
- Monitor and drive KPIs including productivity, OTIF, stock accuracy, costs, and damages
Continuous Improvement
- Lead CI initiatives (e.g. Kaizen, 5S) and improve operational performance
Stakeholder Management
- Collaborate with internal teams and manage external partners and suppliers
Skills, Experience & Qualifications
- Proven warehouse/logistics management experience and strong leadership skills
- Knowledge of warehouse safety, MHE, ERP/WMS, and CI methodologies (IOSH/NEBOSH desirable)
Working Hours & Benefits
- Monday to Friday, 8:30am - 17:00pm
Benefits
- Contributory pension scheme - matched up to 8% & Life Assurance
- Enhanced Maternity & Paternity pay
- Save as you earn Sharesave & Cycle to work scheme
- Various health & wellbeing initiatives including complimentary occupational health on-site physiotherapy and counselling services
- Staff discount on all Genuit Group products & Free on-site parking
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