Development Planning Advice Service Assistant

Joining our team means becoming part of a professional, supportive, and purpose-driven service that is committed to making a positive difference to Wales' environment and communities every day.

What You Will Do

• Provide effective administrative and business support to the Development Planning and Advice Service.
• Monitor and maintain business information systems (hardcopy and electronic) including the planning IT system.
• Enter application data accurately onto the planning data management systems, using judgement to identify when additional information is required and responding appropriately.
• Triage incoming case work and identify when matters fall outside of our remit, using a provided decision-making framework. Responsible for communicating to the customer when the matter is not for NRW to review.
• Produce information from IT systems.
• Handle and respond to customer inquiries.
• Undertake health and safety duties and responsibilities appropriate to the post.
• Be committed to Natural Resources Wales Equal Opportunities and Diversity Policy, together with an understanding of how it operates within the responsibilities of the post.
• Be committed to your own development through the effective use of your personal development plan (known as Sgwrs).
• Required to take part in incident response activities.
• Any other reasonable duties requested commensurate with the grade of this role.

Your Qualifications, Experience, Knowledge, and Skills

In your application and interview, you will be asked to demonstrate the following skills and experience using the STAR method.

• Education to GCSE level standard or relevant work experience.
• Able to work well as part of a team.
• Good inter-personal skills with the ability to work under pressure using your own initiative in order to meet tight deadlines.
• Good written and verbal skills and the ability to communicate confidently, with excellent customer service skills.
• Good organisational skills.
• Ability to manage and prioritise a busy workload and deliver results to timescales.
• Accurate data entry skills and attention to detail.
• Strong working knowledge of MS Office suite of programmes - Excel, Word, PowerPoint, Outlook, and other software/applications to meet the requirements of your area of responsibility.

Welsh Language Level Requirements

Essential: Level A1 - Entry level

Welsh language levels

Please note if you do not meet the A1 requirement, i.e., ability to understand basic phrases and ability to pronounce Welsh names correctly, then NRW offers a variety of learning options and staff support to help you meet these minimal requirements during the course of your employment with us.

Additional Information

Successful applicants will be subject to a satisfactory Disclosure and Barring Service Check (DBS) check. Appointments are normally made within 4 to 8 weeks of the closing date.

Benefits

This role will offer a range of benefits, including:

• Civil Service Pension Scheme offering employer contributions of 28.97% (successful internal staff will remain in their current pension scheme).
• 28 days annual leave, rising to 33 days.
• Generous leave entitlements for all your life needs.
• Commitment to professional development.
• Health and wellbeing benefits and support.
• Weekly wellbeing hour to use as you choose.

See full details for all the employee benefits you will receive.

Please Keep Reading

We're passionate about creating a diverse workforce and positively encourage applications from under-represented communities. We embrace equality of opportunity irrespective of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, and sexual orientation.

We are committed to equal opportunities, and we guarantee interviews for candidates with disabilities who meet the minimum selection criteria.

We want to attract and retain talented and highly skilled staff, so we make sure that our pay scales remain competitive. We advertise the full pay scale on our job descriptions. Appointed candidates start at the first point of the pay scale and annual increments are paid each year.

We want our staff to grow professionally and personally. From leadership development to access to further and higher education courses, our staff have opportunities to expand their knowledge on a variety of topics, stay current in their field, and continue to learn as their career progresses.

We are a Bilingual organisation which complies with the Welsh Language Standards. Welsh language skills are considered an asset to NRW, and we encourage and support staff to learn, develop, and use their Welsh language skills.