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Position Description
In this role, you will play a pivotal part in enabling the successful delivery and operation of complex technology services by coordinating Agile delivery, service management, governance, and DevOps activities across multiple teams. Working closely with delivery leads, product owners, engineers, service managers, and stakeholders, you will help ensure delivery priorities remain aligned to business objectives while supporting high standards of operational excellence, service performance, and continuous improvement.
You will take ownership of coordinating delivery and service activities, facilitating collaboration across teams, monitoring operational and delivery performance, and driving process improvements that enhance efficiency and quality. This is an excellent opportunity to contribute to innovative client solutions, influence positive change, and help mature DevOps and service management practices within a supportive and collaborative environment.
CGI was recognized in the Sunday Times Best Places to Work List 2025 and has been named a UK ‘Best Employer’ by the Financial Times. We offer a competitive salary, excellent pension, private healthcare, plus a share scheme (3.5% + 3.5% matching) which makes you a CGI Partner not just an employee. We are committed to inclusivity, building a genuinely diverse community of tech talent and inspiring everyone to pursue careers in our sector, including our Armed Forces, and are proud to hold a Gold Award in recognition of our support of the Armed Forces Corporate Covenant. Join us and you’ll be part of an open, friendly community of experts. We’ll train and support you in taking your career wherever you want it to go.
Due to the secure nature of the programme, you will need to hold UK Security Clearance or be eligible to go through this clearance. This is a hybrid position.
Your future duties and responsibilities
- Coordinate & Enable delivery, service, and operational activities across Agile and DevOps teams.
- Facilitate & Support Agile ceremonies including sprint planning, stand-ups, backlog refinement, reviews, retrospectives, and service reviews.
- Manage & Maintain delivery actions, risks, dependencies, governance artefacts, and operational records.
- Collaborate & Influence stakeholders, technical teams, and service functions to resolve blockers and improve delivery outcomes.
- Track & Report on key delivery and operational metrics, providing actionable insights to stakeholders and governance forums.
- Support & Govern ITIL-aligned Incident, Problem, Change, Release, and Continuous Service Improvement processes.
- Coordinate & Monitor CI/CD pipeline activities, release readiness, deployment schedules, and operational health indicators.
- Lead & Drive post-incident reviews, ensuring actions are documented, tracked, and completed.
- Own & Improve operational documentation including runbooks, playbooks, process maps, standards, and service records.
- Identify & Optimise opportunities for automation, process improvement, and increased operational efficiency.
- Ensure & Maintain compliance with governance, audit, security, and documentation requirements.
- Promote & Embed continuous improvement, collaboration, and DevOps best practices across delivery and service teams.
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Required Qualifications To Be Successful In This Role
To succeed in this role, you will bring experience supporting technology delivery, service management, or DevOps environments, with a strong ability to coordinate stakeholders, manage priorities, and drive operational excellence. You will be comfortable working across Agile and ITIL-aligned delivery models, using data and insight to support decision-making while helping teams continuously improve processes, governance, and service outcomes. Strong communication, organisational skills, and a proactive approach to problem-solving are essential, alongside a passion for collaboration and delivering value to clients and stakeholders.
Essential qualifications and experience:
- Experience supporting Agile delivery teams and facilitating Agile ceremonies.
- Strong understanding of ITIL service management processes, including Incident, Problem, Change, and Release Management.
- Proven ability to coordinate cross-functional teams within technology delivery or operational environments.
- Experience using Jira, Confluence, ITSM platforms, and other collaboration or reporting tools.
- Strong stakeholder management skills with the ability to communicate effectively at all levels.
- Demonstrable experience analysing operational and delivery metrics and presenting meaningful insights.
- Strong documentation, governance, and process management capabilities.
- Ability to manage competing priorities while working independently with a high level of ownership and accountability.
- Excellent written and verbal communication skills.
- ITIL 4 Foundation certification, or equivalent practical experience.
- Agile Fundamentals certification (e.g., ICAgile Certified Professional, Scrum.org Agile Fundamentals) or equivalent demonstrable experience.
- Experience in DevOps coordination, service management, Agile delivery support, operational governance, or similar roles.
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Desirable qualifications and experience:
- Knowledge of DevOps principles, practices, and ways of working.
- Understanding of CI/CD pipelines, deployment processes, and release management.
- Experience supporting cloud platforms such as AWS or Azure.
- Exposure to service transition, operational readiness, and continuous service improvement initiatives.
- Experience facilitating Post Incident Reviews (PIRs) and governance activities.
- Understanding of software engineering practices, testing approaches, code quality standards, branching strategies, and release controls.
- Familiarity with observability, monitoring, and operational reporting tools.
- Experience supporting automation initiatives and value stream optimisation.
- DevOps Foundation (DASA or DevOps Institute) certification.
- Business Analysis certification such as BCS Foundation in Business Analysis or IIBA ECBA.
- AWS Cloud Practitioner, Microsoft Azure Fundamentals, or equivalent cloud certification.
- Atlassian, Jira, or Confluence certification.
Together, as owners, let’s turn meaningful insights into action.
Life at CGI is rooted in ownership, teamwork, respect, and belonging. Here, you’ll reach your full potential because…
- You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.
- Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.
- You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.
- That same commitment to fairness extends to how we use technology. To support our recruitment team, AI tools may be used to help assess applications though they never replace human judgement. All hiring decisions remain entirely in the hands of our recruitment professionals.
Come join our team—one of the largest IT and business consulting services firms in the world.
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