Fenwick
DevOps Engineer
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Are you a technically skilled DevOps or cloud engineering professional looking for an opportunity to make a real impact within a fast-paced retail environment? If you enjoy improving platform reliability, supporting cloud services and integrations, and working collaboratively to solve complex technical challenges, this could be the perfect role for you.
Please note that this is a hybrid role based at our flagship Newcastle store, and participation in an out-of-hours major incident support rota will also form part of the position.
When you join Fenwick, you’ll receive:
- 33 days annual leave (inclusive of 8 bank holidays) and a buying holiday benefits scheme in which you are eligible to buy a further 5 days across the year.
- Your birthday off as an additional day annual leave – this can be taken any day within your birth month.
- Up to 25% discount in all Fenwick stores and fenwick.co.uk.
- WeCare - 24/7 GP, wellbeing advice & support service.
- Hybrid Working (Typically every Thursday and Friday working from home).
About the Role
As part of the IT team, you’ll support the development, stability, and continuous improvement of Fenwick’s cloud platforms and integrations. Reporting to the DevOps & Infrastructure Manager, you’ll play a key role in building and supporting CI/CD pipelines, automating processes, and maintaining reliable, secure services across the business. Working primarily with Microsoft Azure and MuleSoft technologies, you’ll help ensure our platforms remain scalable, resilient, and fit for the future.
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You’ll work closely with internal teams including Business Applications, Security, Service Desk, and Retail Operations, alongside external support partners, to troubleshoot issues and support technical delivery. The role involves developing and supporting integrations between internal and third-party systems using APIs, webhooks, and middleware technologies, while also improving monitoring, alerting, and operational visibility through tools such as Azure DevOps, Datadog, Zabbix, Power Platform, and PagerDuty. You’ll contribute to automation and infrastructure improvements, support secure engineering practices, and help maintain high levels of service availability across the IT estate.
What we are looking for in a candidate...
- Experience working within a DevOps, infrastructure, or cloud engineering role
- Good understanding of CI/CD, automation, monitoring, and operational support
- Experience with Azure services including Azure DevOps, Logic Apps, and Function Apps
- Experience supporting integrations using MuleSoft, APIs, or middleware technologies
- Understanding of monitoring, logging, and alerting practices
- Familiarity with automation and infrastructure tooling
- Understanding of secure engineering and operational best practices
- Microsoft and/or MuleSoft certifications desirable
- Strong troubleshooting and problem-solving skills
- Ability to manage competing priorities and work under pressure
- Good understanding of infrastructure, networking, and integrations
- Strong organisation skills and attention to detail
- Ability to communicate clearly with technical and non-technical stakeholders
- Proactive approach to ownership and continuous improvement
- Collaborative approach to working with internal teams and partners
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About Fenwick
Fenwick is rich with heritage and history and have been style pioneers since 1882 when our first store opened. We know luxury and are proud to remain the largest independent, family-owned group of department stores within the UK. We are on an exciting journey to exceed our customers' expectations and we are always on the lookout for new talent to join us.
Our collaborative spirit unites a workforce of over 2,000 individuals across our stores, as well as in our support functions, encompassing Digital, Buying & Merchandising, IT, Finance, People, Customer Service teams, and our cherished restaurants and distribution centres.
In 2023 we launched our ‘Quiet No More’ campaign, enhancing our presence on the UK high street as well as our eCommerce website going from strength to strength. Together, we form the beating heart of Fenwick, driving forward our vision for excellence and innovation. Join us as we pave the way toward an even brighter tomorrow, where tradition meets transformation!
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