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DevOps Engineer
Senior Software Engineer – Infrastructure Automation (Python, IaC, Puppet, PowerShell)
About the Role
At NiCE, we embrace challenges to push beyond boundaries. We set high standards and thrive on exceeding them. If you share this ambition, we invite you to join us as a Senior Software Engineer by solving complex infrastructure challenges through software engineering and automation.
In this highly technical, coding-focused position, you will design, develop, and maintain scalable automation frameworks to streamline cloud infrastructure provisioning, configuration management, and operational processes. As an automation-driven engineer, you'll leverage technologies like Python, Jinja2, Terraform, Puppet, and PowerShell to deliver infrastructure as code (IaC) at scale.
Key Responsibilities
- Drive infrastructure standardization by developing Python-based automation frameworks, enabling consistent, repeatable cloud and on-premises deployments.
- Accelerate provisioning through Terraform code-generation platforms using Python + Jinja2, producing validated, environment-specific infrastructure from reusable templates.
- Improve system reliability and compliance by developing, maintaining, and scaling Puppet modules, manifests, and Hiera configurations for mixed Linux/Windows environments.
- Optimize Windows operations via PowerShell automation, automating server management, Active Directory, hybrid cloud integrations, and administrative tasks.
- Simplify workflows by creating CLI tools, command-line utilities, and APIs for operational self-service, reducing manual toil across the organisation.
- Boost CI/CD pipeline integration of automation frameworks to enable automated validation, testing, and deployment of infrastructure changes.
- Enhance software quality by implementing unit testing, linting, and integration testing for infrastructure code (Python + Puppet).
- Collaborate cross-functionally with cloud, platform, and application teams to identify automation opportunities and eliminate operational bottlenecks.
- Foster an engineering culture through code reviews, knowledge sharing, and improving maintainability, security, and quality of automation solutions.
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Skills & Qualifications
Python & Automation Development
- 5+ years of Python development (structured, test-driven applications, not sporadic scripting).
- Proficient in:
- Python packaging (e.g., virtual environments, Poetry), dependency management (pip).
- Code quality tools (pylint, black, mypy) andOr know them very well.
- CLI tools using Click, Typer, or equivalent.
- Jinja2 for reusable, parameterised templating (software IaC pipelines.
- Unit testing with
pytest(integration tests recommended).
Terraform & IaC
- Deep Terraform expertise: module design, state management, remote backends, workspaces, and dependency graphs.
- Experience generating Terraform HCL programmatically using Python + Jinja2, including:
- Template-driven pipelines for valid, linted, plan-ready infrastructure.
- Tooling: tflint, tfsec, Terraform Docs, Atlantis.
- Understanding of Terraform providers and resource life cycle management.
Puppet & Configuration Management
- Hands-on Puppet experience including:
- Manifasts, modules, Hiera hierarchies, node classification.
- r10k / Code Manager workflows for multi-server environments.
- Experience scaling Puppet for Linux ~ Windows hybrid environments.
- Familiarity with:
- Linters (
puppet-lint). - Testing frameworks (
rspec-puppet). - Puppet Enterprise or open-source administration.
- Linters (
PowerShell Scripting
- Proficient PowerShell scripting for Windows Server, including:
- Server automation, Active Directory, Group Policy handling.
- Hybrid cloud integrations (AWS Tools for PowerShell, Azure RM).
- Developing reusable modules, error-handling, and Pester unit tests.
- Automation of networking, GPO, and RPC services when in hybrid environments.
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Cloud & Infrastructure
- AWS-focused servant:
- Deep experience in EC2, EKS, Lambda, S3, RDS, VPC, IAM, and CloudWatch.
- Interfacing with cloud services as automation targets.
- Familiar with GitHub Actions, GitLab CI, Jenkins for CI/CD pipelines.
- Linux ~ Windows Server administration in production.
About NiCE
NiCE’s software powers 25,000+ global businesses (including 85 of the Fortune 100), managing 120+ million customer interactions daily and 3+ billion financial transactions. A leader in AI, cloud, and digital innovation, NiCE employs 8,500+ people across 30+ countries, home to a diverse and collaborative workforce.
Benefits & Culture
- NICE-FLEX hybrid model: 3 days remote work, 2 days office-based, fostering innovation through face-to-face teamwork.
- Unlimited internal career growth— يترك المساحة لتطور مستمر جديد.
- Award-winning organisation with a reputation for excellence across multiple sectors.
Compensation & Opportunities
This role offers a competitive salary and a dynamic environment with continual learning and innovation at its core. All qualified candidates will receive consideration without regard to demographics or protected status.
NICE is an innovator. If you’re passionate, vision-driven, and thrive in a rapidly evolving technical landscape—join us to push limits further than ever.
Requisition ID: 11294 Reports to: Director, Cloud Operations (CXone, EMEA) Leadership Type: Individual Contributor
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