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DevOps Manager
We have an exciting opportunity for a DevOps Manager to join our IT team here at Harrods. This role will lead the day-to-day operations and support of our ecommerce and digital platforms.
About the Role
In this pivotal role, you will oversee the full DevOps function, ensuring the reliability, security, performance, and governance of both production and non-production environments.
You will be deeply involved in both the technical execution and team enablement, fostering a culture of operational excellence, continuous improvement, and collaboration across development, IT, and third-party partners.
Job Responsibilities
- Responsible for the stability, operational performance, and availability of all ecommerce and digital applications - across Development, QA, and Production
- Evaluate and implement AI-powered solutions to improve CI/CD pipelines, predictive monitoring, automated incident resolution, and resource optimisation
- Establish and monitor key performance indicators (KPIs) and service level objectives (SLOs) to maintain platform reliability and measure success
- Lead triage and resolution of incidents, service requests, and problem tickets, ensuring respective tickets are assigned and maintained within the relevant ticket management platform
- Build & maintain strong relationships with other IT teams, business stakeholders and third-party support partners sharing priorities and working through issues to continually improve our performance against operational SLAs
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About You
We are looking for someone who can balance hands-on technical work with managerial responsibilities, including resource planning, performance management, and stakeholder communication. The ideal candidate thrives in fast-paced environments, maintains composure under pressure, and leads by example with a strong commitment to quality and operational discipline.
You will also have the following:
- Hands-on experience with cloud technologies (SaaS, PaaS, IaaS, Serverless, Containerization, Low-code, automation)
- Strong understanding and experience in the implementation of ITIL, security standards, and operational governance
- Extensive experience supporting web-based applications in digital and retail environments
- Excellent time management, interpersonal and communication skills, both written and verbal
- Strong customer service focus when dealing with both internal and external parties
About Us
Harrods is one of the world’s leading luxury department stores and we’re becoming a destination for top designers, and the most sought-after brands from around the globe. Our combined mission is to make visiting our iconic Knightsbridge store one of the world’s most inspiring shopping experiences.
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Our Promise to You
Help us make the impossible possible for our customers and we’ll do something remarkable for you. As well as offering a friendly environment to inspire your best work, we provide abundant opportunities and support to build an exceptional career across the varied specialisms of our business.
Uniquely You
Whilst our job adverts outline the ideal qualities, skills, and prior experience for the role, we believe in the potential for growth and value individual strengths. If you can demonstrate the majority of skills and strong experience to thrive in this role, we would encourage you to apply.
At Harrods we believe the personality and authenticity of our people sets us apart. We celebrate and invite applications from all cultures, backgrounds, tastes, and experiences and are proud of our culture where people from all walks of life can grow and thrive. What makes you unique makes us exceptional.
If you want to know more about our people and our culture, search #TogetherHarrods on LinkedIn, Facebook or follow us on Instagram @togetherharrods
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