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Company Description
Are you ready to join the forefront of technology innovation with Netcompany?
As one of the fastest growing technology companies, we are disrupting the marketplace and revolutionizing the way businesses operate. Our vision is to be the leading digital challenger in Europe whilst evolving the next generation of IT consulting.
Operating across both public and private sectors, we offer a comprehensive range of services from application development and seamless cloud migration to program delivery and service operations, our offerings are designed to meet diverse business needs.
Job Description
We are seeking an experienced DevOps Manager to lead a 24/7 Application Platform Support operation supporting critical enterprise platforms and services for major UK clients.
This role is responsible for ensuring operational stability, service excellence, and effective incident and escalation management across complex, business-critical environments. The successful candidate will bring strong operational leadership experience within a 24/7 support or managed service environment, combined with a solid technical background in DevOps, cloud platforms, and modern operational practices.
The DevOps Manager will lead support teams operating across shift patterns, drive continuous improvement, manage major incidents through to resolution, and maintain strong client stakeholder relationships during high-pressure operational situations.
Key Responsibilities:
- Lead and manage a 24/7 Application Platform Support function across multiple enterprise clients and platforms.
- Ensure operational coverage, shift management, handovers, and service continuity across all support tiers.
- Establish and maintain high-performing operational teams with strong accountability and service culture.
- Monitor operational KPIs, SLAs, OLAs, service availability, and support performance metrics.
- Drive operational maturity, automation, and continuous service improvement initiatives.
- Take ownership of major incidents and critical service escalations from initiation through to full resolution.
- Act as the senior operational lead during high-severity incidents and customer-impacting outages.
- Lead challenging stakeholder conversations with confidence, professionalism, and composure.
- Coordinate cross-functional technical teams during incident resolution activities.
- Ensure effective root cause analysis, post-incident reviews, and preventative action tracking.
- Provide clear executive-level communications during service disruption events.
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Qualifications
- 7+ years’ experience within Application Support, Managed Services, Platform Operations, or IT Operations environments.
- Proven experience managing 24/7 operational support teams within enterprise-scale environments.
- Strong background in DevOps, platform engineering, cloud operations, or infrastructure support.
- Demonstrable experience managing major incidents and high-pressure operational escalations end-to-end.
- Experience working with large enterprise, public-sector or highly regulated environments.
- Strong leadership capability across distributed, shift-based, or multi-disciplinary teams.
- Experience handling difficult customer conversations and executive stakeholder management during critical incidents.
- Excellent communication, organisational, and decision-making skills.
- Strong understanding of ITIL-aligned service management practices.
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Additional Information
Benefits:
- Hybrid working model with some flexible working
- 25 days’ holiday
- Private Medical Health care via Vitality
- Pension contribution, Life Assurance
- Professional certifications supported as part of learning and development.
- A range of retail discounts to enhance your lifestyle, encompassing restaurants, supermarkets, travel, leisure activities and health and well-being services.
- Access to our Employee Resource Groups, our groups represent diverse backgrounds and provide a platform for colleagues to connect, learn, and support one another.
- Join Netcompany, where we proudly hold the 5th position on the esteemed UK Top 50 Best Places to Work in the Glassdoor Employees’ Choice Awards for 2024.
At Netcompany, we pride ourselves on our entrepreneurial spirit and our capacity for doing things differently. Our culture is built on fostering low bureaucracy, emphasizing high agility and promoting flexibility, enabling everyone to contribute their best.
Our journey began in the UK with the acquisition of Hunter Macdonald in 2017. As one of Northern Europe's most accomplished IT companies, we have expanded our headcount globally to 7400+ employees and have offices in UK, Denmark, Norway, Poland, Holland and Vietnam.
We are a Disability Confident Employer and are committed to creating an inclusive and diverse environment that celebrates every individual. Our recruitment processes are based on individual merit. If you require any reasonable adjustments or additional support during the interview process, please email Meena at [email protected] for assistance.
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