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Dialler Manager
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About the Role
We are supporting a fast-growing organisation looking for a talented Dialler Manager to take ownership of outbound campaign performance, dialler optimisation and operational efficiency.
This is a key role within the business, working closely with Sales Leadership, Operations and Data teams to maximise contact rates, improve productivity and ensure campaigns deliver against commercial targets.
You will play a crucial role in managing outbound strategies, analysing performance data and driving continuous improvement across a high-performing sales operation.
Key Responsibilities
As Dialler Manager, you will be responsible for managing and optimising outbound campaigns, ensuring the dialler strategy supports revenue growth, advisor productivity and customer engagement.
- Manage and optimise outbound dialler campaigns across multiple sales teams
- Own dialler strategy including pacing, call allocation, routing and campaign setup
- Monitor campaign performance, contact rates, conversion and advisor productivity
- Analyse dialler data and provide actionable insights to Sales and Operations
- Create and maintain performance reporting and dashboards
- Support lead management, campaign uploads and data process
- Work closely with sales teams to improve contact strategies and maximise opportunities
- Ensure campaigns remain compliant with regulatory requirements and internal policies
- Troubleshoot dialler issues quickly to minimise operational disruption
- Support forecasting, capacity planning and resource optimisation
- Identify continuous improvement opportunities across dialler performance
- Provide recommendations to improve efficiency, customer contact and commercial outcomes
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Required Skills and Experience
We are looking for an analytical and commercially focused Dialler Manager who understands how technology, data and sales performance work together.
You will ideally have:
- Previous experience managing outbound dialler activity within a contact centre or sales environment
- Strong understanding of outbound sales operation
- Experience optimising campaigns to improve productivity
- Ability to interpret performance data and create meaningful insight
- Strong Excel and reporting skills
- Excellent organisational skills with strong attention to detail
- A proactive approach with the ability to identify and resolve issues
- Strong communication skills with the ability to work with Sales, Operations, and other stakeholders
- Experience working within a fast-paced, target-driven environment
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Desirable Experience
- Experience using MaxContact, Connex One, Genesys, Avaya or similar dialler platforms
- Background within B2B sales, lead generation or high-volume outbound environments
- Experience managing multiple campaigns simultaneously
- Knowledge of compliance requirements within outbound sales
- Experience within B2B sales, lead generation or high-volume outbound environments
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