Daisy Group™
Diary & Quality Assistant
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Diary & Quality Assistant
Diary & Quality Assistant – O2 Business
Following the merger between Virgin Media O2 Business and Daisy Group, we’re proudly rebranding to O2 Business! We believe in the wonder of simplicity—technology should work seamlessly, reliably, and with clarity.
Now, we’re taking the next step in our journey—and you could be part of it.
Job Title
Quality & Operations Assistant
Salary
£26,000.00 per annum
Location
Bournemouth
Hours
Monday to Friday (37.5 hours)
About the Role
We’re looking for a Diary & Quality Assistant to support our Lead Generation function. In this exciting role, you’ll help maintain appointment accuracy, complete quality checks, and deliver top-tier administrative support that drives better customer outcomes, operational efficiency, and campaign performance.
Critical responsibilities include:
- Diary management to ensure appointments are accurate and slots are efficiently reallocated.
- Performing quality validation and compliance audits.
- Monitoring quality trends and suggesting improvements.
- Providing overall administrative support.
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Responsibilities
As Quality & Operations Assistant, you will:
- Manage sales diaries by updating, reallocating, and verifying appointment accuracy.
- Conduct quality and compliance checks to ensure all appointments meet agreed standards.
- Review sales calls, booking details, and call notes to identify recurring quality issues.
- Maintain accurate administrative records and CRM data.
- Liaise with sales teams to resolve queries, confirm changes, and facilitate handover processes.
- Track quality metrics and report trends to drive performance improvements.
Requirements
We’re looking for candidates with:
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- Previous experience in:
- Administrative, sales support, diary management, quality control, or customer service.
- Strong attention to detail, with ability to handle multiple tasks while maintaining accuracy.
- Excellent organisational skills including:
- Efficient task prioritisation.
- Meeting deadlines in fast-paced environments.
- Confident communication skills (verbal & written) to collaborate with teams and external stakeholders.
- CRM & Microsoft Office proficiency, including ability to:
- Update records and track activity in internal systems.
Let’s Build Your Future at O2 Business
We’re a team passionate about career development and driving results—and we invest in our people. If you’re ready to take the next step, apply now and we’ll be in touch soon to discuss how you could join us on this journey!
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