Daisy Group™
Diary & Quality Assistant
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Exciting News from Daisy: We're Re-branding to O2 Business!
Following the merger between Virgin Media O2 Business and Daisy Group last year, we’re taking the next step in our journey by announcing our new brand!
As O2 Business, we believe in the wonder of simplicity; the joy of that comes when technology works as it should, with reliability, clarity, and speed.
We’re incredibly excited about this next step in our journey and you could be on that journey too.
We’re looking for Diary & Quality Assistant.
This is an exciting opportunity to step into; you’ll support the smooth running of diary management and quality activity within the Lead Generation function. The Diary & Quality Assistant is responsible for helping to maintain appointment accuracy, completing quality and compliance checks, keeping records up to date, and providing administrative support that improves customer outcomes, operational efficiency and overall campaign performance.
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Job Title: Quality & Operations Assistant
Salary: £26,000.00 per annum
Location: Bournemouth
Hours of work: Monday to Friday (37.5 hours)
What You'll Be Doing
As a Diary & Quality Assistant, you will:
- Support the effective management of sales diaries by updating appointments, reallocating slots where required and ensuring records are accurate and current.
- Complete diary validation and quality checks to confirm appointments meet agreed standards.
- Review calls, booking information and supporting notes to identify quality issues.
- Maintain accurate administrative records.
- Liaise with sales teams and managers to resolve diary queries, confirm changes and support effective appointment handovers.
- Monitor quality outcomes and highlight recurring themes, trends or training needs to help improve overall performance.
What We’re Looking For
- Previous experience in an administrative, sales support, diary management, quality or customer service role.
- Strong attention to detail and the ability to maintain accuracy when handling appointments, records and quality checks.
- Good organisational skills, with the ability to manage multiple tasks, prioritise effectively and work to deadlines.
- Confident communication skills, both written and verbal, with the ability to work effectively with internal teams and customers.
- Experience using CRM systems, Microsoft Office and other internal systems to update information and track activity.
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We are part of a wider company - O2 Business, however your employing entity is 4Com Ltd
At O2 Business, we’re passionate about developing those who drive results and build rewarding careers.
Apply Now and take the first step toward your career at O2 Business - We’ll be in touch soon to talk more about the role and the journey ahead.
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