LHH
Digital Account Manager
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Field Based | Multiple Territories Available
Territories include:
- Greater London Area
- South East & Home Counties
- Midlands & Central
- North West & Northern Ireland
- Scotland
- National opportunity available for exceptional candidates
About the Company
Our client is a global market leader within the fitness, wellness and connected technology sector. Their solutions are used by health clubs, fitness operators, leisure facilities, corporate wellness providers and performance-focused organisations worldwide.
Due to continued growth, they are seeking Digital Account Managers to support existing customers and drive engagement, adoption and growth across a portfolio of accounts.
The Role
As a Customer Success & Digital Account Manager, you will act as a trusted advisor to customers, helping them maximise the value of their investment while identifying opportunities to strengthen long-term partnerships.
You will work closely with customers to improve engagement, increase adoption of digital solutions and support revenue growth through strategic account development.
Responsibilities
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- Manage and develop relationships with an existing portfolio of customers
- Drive customer engagement, adoption and utilisation of digital solutions
- Conduct regular business reviews and account development meetings
- Develop customer success plans aligned to client objectives
- Identify opportunities for account expansion and revenue growth
- Support customer retention, renewal and satisfaction initiatives
- Collaborate with internal teams to deliver an outstanding customer experience
- Maintain an in-depth understanding of customer goals, challenges and priorities
- Act as the voice of the customer internally
About You
We are interested in speaking with candidates who possess a combination of customer success, account management and commercial experience.
You may currently be working as a:
- Customer Success Manager
- Strategic Account Manager
- Key Account Manager
- Enterprise Account Manager
- Client Success Manager
- Customer Growth Manager
- Customer Relationship Manager
- Digital Account Manager
- SaaS Account Manager
Requirements
- Experience managing and growing customer relationships
- Strong consultative and relationship-building skills
- Commercially minded with experience identifying growth opportunities
- Experience working within SaaS, software, technology or subscription-based environments
- Excellent communication and stakeholder management skills
- Ability to influence customers and drive positive outcomes
- Full UK driving licence and willingness to travel within territory
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Desirable
Experience within any of the following sectors would be highly advantageous:
- Fitness
- Wellness
- Health Technology
- Sports Technology
- Leisure
- Membership Software
- CRM Platforms
- SaaS
- Digital Solutions
What's on Offer
- Opportunity to join a recognised global brand
- Established customer portfolio
- Competitive salary and bonus structure
- Career development opportunities
- Hybrid and field-based working model
- Industry-leading products and solutions
- Collaborative and supportive culture
If you're passionate about customer relationships, technology and the role fitness, health and wellness can play in improving people's lives, we'd love to hear from you.
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