The Walt Disney Company
Digital Account Manager, Client Services (FTC - 12 Months)
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About The Role & Team
The Disney Advertising portfolio covers world leading brands within The Walt Disney Company's entertainment segment and related film, television, and streaming businesses. This includes family favorites Disney, Pixar, Marvel, & Lucasfilm, general entertainment networks ABC, Star, & FX, sports leader ESPN, iconic factual brand National Geographic, and our flagship streaming product, Disney+.
Within Disney Advertising EMEA, Business Operations serves as the core sales support group, ensuring strategic alignment and operational efficiency. Key functions include media planning & campaign management (Client Services), ad tech & vendor oversight (Automated Operations), and forecasting & reporting (Revenue & Yield Management). These teams define policies, build processes, enable capabilities, and manage daily workflows that support Sales success.
The Digital Account Manager is an important Client Services role within the London-based EMEA ad sales and operations organization. We are seeking a candidate that can add their extensive knowledge and acumen in media planning, campaign management, ad operations, and leadership to a client services group supporting an experienced and diverse set of multi-platform salespeople.
Designed to maximize revenue, drive operational efficiency, and provide top tier sales and partner support, the Client Services team plays a vital role in reaching our targets and maintaining high standards in relationships with advertisers and agencies. The role holder will be responsible for managing all elements of the campaign lifecycle, from planning to invoicing. This includes external communication and management of clients, and collaboration with a variety of internal groups across Sales, Technology, Finance, Research and Measurement, and Accounting. It begins with pre-sale guidance and media planning, and continues through campaign set up, analysis, optimization, reporting, and invoicing, covering all forms of advertising activity across our digital properties. There will be a specific focus on video advertising within our flagship product, Disney+, as well as additional digital assets: websites, apps, and social platforms.
The candidate will have a strong understanding of the digital media landscape, with specific expertise in video, programmatic, and CTV advertising and experience in planning and managing advertising campaigns, and be familiar with the general ad-serving and trafficking process. They will thrive working in a fast-paced, global environment and be comfortable prioritizing multiple incoming requests with overlapping deadlines. They will adopt processes, analyze them, and look for efficiencies. Our support team strives for flawless execution, but when challenges inevitably arise, the Account Manager will be quick and creative in finding solutions. Above all, they are natural problem solvers with an instinctive desire to provide top tier client service.
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(Fixed Term Contract – 12 Months (until 10 July 2027))
This role will be based in our London Hammersmith office, 4 days a week, with either a Monday or Friday working from home.
You’ll join a team grounded in our Disney values — acting with Integrity, welcoming everyone through Inclusion, embracing boundless Creativity, working together through Collaboration, and caring deeply for our Community. These values shape how we work and how we support one another every day.
What You Will Do
- Provide pre-sale guidance, technical requirements, and strategic planning for advertising opportunities across TWDC’s on and off-platform digital portfolio
- Work with Sales and buyers to build and revise media plans that maximize revenue and meet client objectives
- Responsible for the collection, quality control review, and implementation of assets to ensure a timely and accurate campaign launch
- Compile screenshots, provide reporting, execute creative swaps, and field all other client requests during campaign lifecycle
- Collaborate with Technology, Product, and Sales teams to troubleshoot and execute campaigns
- Identify, track, and analyze key metrics and use them to optimize campaign performance
- Ensure full delivery of contracted revenue across your book of business
- Work with Finance and Accounting teams to ensure accurate invoicing and revenue tracking
- Assist with client retention by delivering the highest standard of service during pre, mid, and post-campaign support phases
- Provide case studies, benchmarks, and best practice guidance to Sales and advertisers
- Proactively seek to advance internal knowledge of TWDC’s digital products and commercial opportunities
- Collaborate with other Client Services Account Managers supporting an assigned advertising hub
- Offer support and expertise for additional Sales partners in TWDC’s EMEA offices
- Engage with third-party vendors that provide services to TWDC
Required Qualifications & Skills
- Graduate level or equivalent experience
- Proven experience in an advertising/marketing agency or vendor required
- Experience supporting a wide array of clients and agencies
- Familiarity with media planning and management of multi-platform campaigns; a focus on branded content distribution is advantageous
- Basic competency in campaign management and ad-serving systems with experience in Operative1, Google Ad Manager, and Salesforce being an added advantage, as is familiarity with social media buying platforms
- General understanding of advertising technology on websites, apps, and social media platforms with hands-on experience on the buy or sell side
- Demonstrated ability to launch and deliver digital advertising campaigns
- Good understanding of the digital marketplace, with a specific focus on video and display advertising in EMEA
- Familiarity working with large multinational companies and the accompanying complex processes and network of stakeholders is an additional advantage, as is a passion for our brands
- Highly motivated and driven problem solver
- Great attention to detail, organizational skills, and ability to effectively prioritize and balance multiple campaigns simultaneously
- Analytical; able to review, assess, and strategize based on the results
- Able to step back and look at scenarios at a macro level, solving the immediate challenge and providing long-term solutions
- Comfortable working independently or collaboratively with peers
- Confident and clear communicator
- A solution-focused, commercial mindset
- Always focused on our guests and prioritizing the user experience
- Excited to work in a global organization with stakeholders across the world
- Good understanding of digital media and the advertising industry, particularly video and within EMEA
- IT savvy across core business applications and remote working tools (Outlook, Excel, PowerPoint, Slack, Zoom)
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The Perks
- 25 days annual leave
- Private medical insurance & dental care
- Free Park Entry: You will have the opportunity to enter any of our parks with your family and friends for free
- Disney Discounts: you are entitled to discounts on designated Disney products, resort F&B, and ticketing
- Excellent parental and guardian leave
- Employee Resource Groups – WOMEN @ Disney, Disney Mosaic, Disney PRIDE, our disability & neurodiversity focused group - ENABLED, and our Mental Health & Wellbeing Group, TRUST.
The Walt Disney Company is an Equal Opportunity Employer. We strive to be a diverse workforce that is representative of our audiences, and where all can thrive and belong. Disney is committed to forming a team that includes and respects a variety of voices, identities, backgrounds, experiences, and perspectives.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
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