The Walt Disney Company
Digital Account Manager, Client Services (FTC - 12 Months)
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Digital Account Manager, Client Services (FTC - 12 Months)
Req ID: 10154398
About the Role & Team
The Disney Advertising portfolio covers world leading brands within The Walt Disney Company's entertainment segment and related film, television, and streaming businesses. This includes family favorites Disney, Pixar, Marvel, & Lucasfilm, general entertainment networks ABC, Star, & FX, sports leader ESPN, iconic factual brand National Geographic, and our flagship streaming product, Disney+.
Within Disney Advertising EMEA, Business Operations serves as the core sales support group, ensuring strategic alignment and operational efficiency. Key functions include:
- Media planning & campaign management (Client Services)
- Ad tech & vendor oversight (Automated Operations)
- Forecasting & reporting (Revenue & Yield Management)
These teams define policies, build processes, enable capabilities, and manage daily workflows that support Sales success.
Role Overview
The Digital Account Manager is an important Client Services role within the London-based EMEA ad sales and operations organization. We are seeking a candidate that can add their extensive knowledge and acumen in media planning, campaign management, ad operations, and leadership to a client services group supporting an experienced and diverse set of multi-platform salespeople.
Designed to maximize revenue, drive operational efficiency, and provide top tier sales and partner support, the Client Services team plays a vital role in reaching our targets and maintaining high standards in relationships with advertisers and agencies.
Responsibilities
- Managing all elements of the campaign lifecycle, from planning to invoicing.
- External communication and management of clients.
- Collaboration with a variety of internal groups across Sales, Technology, Finance, Research and Measurement, and Accounting.
- Pre-sale guidance and media planning.
- Campaign set up, analysis, optimization, reporting, and invoicing.
- Specific focus on video advertising within Disney+, as well as additional digital assets: websites, apps, and social platforms.
- Strong understanding of the digital media landscape, with specific expertise in video, programmatic, and CTV advertising.
- Planning and managing advertising campaigns.
- Familiarity with the general ad-serving and trafficking process.
- Working in a fast-paced, global environment.
- Prioritizing multiple incoming requests with overlapping deadlines.
- Adopting processes, analyzing them, and looking for efficiencies.
- Quick and creative problem-solving.
- Natural problem solvers with an instinctive desire to provide top-tier client service.
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Required Qualifications & Skills
- Graduate level or equivalent experience.
- Proven experience in an advertising/marketing agency or vendor required.
- Experience supporting a wide array of clients and agencies.
- Familiarity with media planning and management of multi-platform campaigns.
- Basic competency in campaign management and ad-serving systems.
- Experience in Operative1, Google Ad Manager, and Salesforce is an added advantage, as is familiarity with social media buying platforms.
- General understanding of advertising technology on websites, apps, and social media platforms with hands-on experience on the buy or sell side.
- Demonstrated ability to launch and deliver digital advertising campaigns.
- Good understanding of the digital marketplace, with a specific focus on video and display advertising in EMEA.
- Familiarity working with large multinational companies and the accompanying complex processes and network of stakeholders.
- Highly motivated and driven problem solver.
- Great attention to detail, organizational skills, and ability to effectively prioritize and balance multiple campaigns simultaneously.
- Analytical; able to review, assess, and strategize based on the results.
- Able to step back and look at scenarios at a macro level, solving the immediate challenge and providing long-term solutions.
- Comfortable working independently or collaboratively with peers.
- Confident and clear communicator.
- A solution-focused, commercial mindset.
- Always focused on our guests and prioritizing the user experience.
- Excited to work in a global organization with stakeholders across the world.
- Good understanding of digital media and the advertising industry, particularly video and within EMEA.
- IT savvy across core business applications and remote working tools (Outlook, Excel, PowerPoint, Slack, Zoom).
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The Perks
- 25 days annual leave.
- Private medical insurance & dental care.
- Free Park Entry: Opportunity to enter any of our parks with family and friends for free.
- Disney Discounts: Discounts on designated Disney products, resort F&B, and ticketing.
- Excellent parental and guardian leave.
- Employee Resource Groups – WOMEN @ Disney, Disney Mosaic, Disney PRIDE, ENABLED (disability & neurodiversity focused group), and TRUST (Mental Health & Wellbeing Group).
Additional Information
The Walt Disney Company is an Equal Opportunity Employer. We strive to be a diverse workforce that is representative of our audiences, and where all can thrive and belong. Disney is committed to forming a team that includes and respects a variety of voices, identities, backgrounds, experiences, and perspectives. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Job Posting Segment: EMEA Operations
Job Posting Primary Business: EMEA Ad Sales
Primary Job Posting Category: Advertising Sales
Employment Type: Full time
Primary City, State, Region, Postal Code: London, United Kingdom
Alternate City, State, Region, Postal Code:
Date Posted: 2026-07-07
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