GE HealthCare
Digital Adoption and Sales Specialist – RO - MIM Software
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Digital Adoption and Sales Specialist – RO - MIM Software
Digital Adoption Sales Specialist – Radiation Oncology
Job Description Summary
The Digital Adoption Sales Specialist plays a critical role in accelerating the adoption and commercial success of digital solutions in Radiation Oncology. This role is responsible for:
- Promoting, demonstrating, and managing trials of digital tools and platforms.
- Driving customer success, satisfaction, and long-term engagement.
- Working closely with Sales Account Managers and Product Specialist Teams to ensure seamless integration into clinical workflows.
- Expanding share of wallet within existing accounts and supporting margin growth through value-based selling.
Key Responsibilities
Digital Solution Promotion & Trials
- Lead product demonstrations and manage digital solution trials for molecular imaging or Radiation Oncology software and platforms.
- Define and execute the trial strategy to maximize impact and conversion.
- Collaborate with sales and product teams to integrate trials into broader commercial strategies and drive long-term adoption.
- Develop and execute customer engagement programs, such as:
- Symposia
- Congress participation
- Hands-on sessions
- Webinars
Customer Success & Engagement
- Drive customer success plans and serve as the primary point of contact for Molecular imaging or Radiation Oncology solution users.
- Ensure high satisfaction, effective usage, and continuous value realization.
Commercial Enablement
- Collaborate closely with Sales Account Managers and Product Specialists to increase the attachment rate of digital solutions in:
- RTCT (Radiation Therapy Control Systems)
- SPECT (Single Photon Emission Computed Tomography)
- PET (Positron Emission Tomography) deals
- Demonstrate the combined clinical and operational value of integrating digital platforms with imaging systems to drive synergy across scanner and software sales.
- Identify upsell and cross-sell opportunities within existing accounts to:
- Contribute to revenue growth
- Expand margins
- Increase share of wallet
- Support the sales team with tailored messaging, value propositions, and tools to highlight the strategic benefits of digital adoption in molecular imaging workflows.
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Training & Education Alignment
- Identify customer training needs and align them with the Clinical Education team.
- Act as a liaison between customers and internal training resources to ensure educational programs meet clinical and operational requirements.
- Support the planning and coordination of training delivery for:
- Smooth onboarding experiences
- Optimal use of digital solutions
Feedback & Product Improvement
- Gather user feedback and usage data to inform:
- Product development
- Enhancements
- Act as the voice of the customer within the organization.
Performance Monitoring
- Track adoption metrics, usage patterns, and customer satisfaction KPIs to:
- Drive continuous improvement
- Demonstrate ROI to stakeholders
Strategic Account Development
- Support strategic account planning by identifying digital growth opportunities and aligning with broader commercial objectives.
Sales Accountability
- Responsible for achieving financial targets related to:
- MIM Software
- Molecular Imaging or Radiation Oncology digital solution sales (both standalone and combined offerings).
- Work in partnership with:
- Sales Account Managers
- Product Sales teams
- Drive revenue, margin, and share of wallet expansion.
Collaboration with Digital Implementation Teams
- Work closely with the Imaging Digital Solutions team responsible for IT implementation.
- Define the best structure-offering during the sales process to align with customer needs, ensuring a smooth and proper installation of digital solutions.
Required Qualifications
- Bachelor’s degree in:
- Healthcare
- Biomedical Engineering
- Health IT
- Or a related field
- 3+ years of experience in:
- Healthcare technology
- Digital health
- Clinical applications – preferably in imaging or diagnostics
- Strong understanding of:
- Molecular imaging workflows
- Digital health ecosystems
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Desired Characteristics
- Excellent communication and interpersonal skills, ability to engage:
- Clinical and technical stakeholders
- Demonstrated success in customer-facing roles, including:
- Training coordination
- Onboarding
- Customer success
- Experience with:
- Digital platforms
- SaaS models
- Enterprise healthcare software
- Strong analytical mindset, ability to:
- Interpret usage data
- Analyze customer feedback
- Collaborative team player with a proactive, solution-oriented approach.
About Us
GE HealthCare is a leading global medical technology and digital solutions innovator with:
- Over 100 years of healthcare industry experience
- 50,000+ employees worldwide
Through intelligent devices, data analytics, applications, and services—supported by our Edison intelligence platform—we empower clinicians to make faster, more informed decisions.
Our work exists at the heart of an ecosystem working toward precision health, aiming to:
- Digitize healthcare
- Drive productivity
- Improve outcomes for patients, providers, health systems, and researchers globally.
At GE HealthCare, we believe in unlocking ambition, offering flexibility and rewarding talent with:
- Salary and benefits at a global scale
- Career opportunities in a collaborative and supportive culture
GE HealthCare is an Equal Opportunity Employer where inclusion matters. Employment decisions are made without regard to race, color, religion, national/ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status, or other characteristics protected by law.
GE HealthCare – Creating a world where healthcare has no limits
Additional Information
- Relocation Assistance Provided: No
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