GE HealthCare
Digital Adoption and Sales Specialist – RO - MIM Software
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Digital Adoption Sales Specialist – Radiation Oncology & Molecular Imaging
Summary
The Digital Adoption Sales Specialist plays a critical role in accelerating the adoption and commercial success of digital solutions in Radiation Oncology and molecular imaging. This customer-facing role is responsible for:
- Promoting and demonstrating digital tools and platforms
- Managing trials and driving customer success, satisfaction, and long-term engagement
- Collaborating with Sales Account Managers, Product Specialists, and Imaging Digital Solutions teams to ensure seamless integration of digital solutions
- Expanding share of wallet in existing accounts and supporting margin growth through value-based selling
Key Responsibilities
1. Digital Solution Promotion & Trials
- Lead product demonstrations and manage digital solution trials for molecular imaging and Radiation Oncology software/platforms
- Define and execute a trial strategy to maximise impact and conversion
- Collaborate with sales and product teams to align trials with broader commercial strategies
- Develop and execute customer engagement programs, including:
- Symposiums and congresses
- Hands-on sessions
- Webinars
2. Customer Success & Engagement
- Drive customer success plans and serve as the primary point of contact for Molecular Imaging & Radiation Oncology solution users
- Ensure high satisfaction, effective usage, and continuous value realisation
- Gather feedback to identify training needs and bridge gaps with the Clinical Education team
3. Commercial Enablement
- Work closely with Sales Account Managers & Product Specialists to:
- Increase attachment rates of digital solutions in RTCT, SPECT, and PET deals
- Demonstrate combined clinical and operational value of integrating digital platforms with imaging systems
- Upsell & cross-sell opportunities within existing accounts to drive revenue growth and margin expansion
- Support sales teams with tailored messaging and value propositions highlighting strategic benefits of digital adoption
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4. Training & Education Alignment
- Collaborate with the Clinical Education team to align training needs with clinical and operational requirements
- Facilitate onboarding and training delivery, ensuring a smooth transition into digital solution use
- Support the planning and coordination of training programs
5. Feedback & Product Improvement
- Gather user feedback and usage data to inform product development and enhancements
- Act as the voice of the customer within the organisation
6. Performance Monitoring
- Track adoption metrics, usage patterns, and satisfaction KPIs
- Demonstrate ROI to stakeholders through continuous improvement
7. Strategic Account Development
- Identify digital growth opportunities within accounts
- Align with broader commercial objectives
8. Sales Accountability
- Achieve financial targets related to MIM Software & Molecular Imaging/Radiation Oncology digital solutions
- Partner with Sales Account Managers and Product Sales teams to expand share of wallet, revenue, and margins
9. Collaboration with Digital Implementation Teams
- Work with Imaging Digital Solutions team responsible for IT implementation
- Define best-fit offerings during sales to ensure seamless installation
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Required Qualifications
- Bachelor’s degree in Healthcare, Biomedical Engineering, Health IT, or a related field
- 3+ years of experience in healthcare technology, digital health, or clinical applications, preferably in imaging or diagnostics
- Strong understanding of molecular imaging workflows and digital health ecosystems
Desired Characteristics
- Excellent communication and interpersonal skills—able to engage clinical and technical stakeholders
- Demonstrated success in customer-facing roles, including:
- Training coordination
- Onboarding
- Customer success management
- Experience with digital platforms, SaaS models, or enterprise healthcare software
- Strong analytical mindset—ability to interpret usage data and customer feedback
- Collaborative team player with a proactive, solution-oriented approach
About GE HealthCare
GE HealthCare is a leading global innovator in medical technology and digital solutions, featuring over 100 years of healthcare expertise and 50,000 employees worldwide. Our mission:
- Enable clinicians with intelligent devices, data analytics, and applications through the Edison intelligence platform
- Partner with customers to deliver precision health, digitising healthcare, and improving patient outcomes
At GE HealthCare: ✔ Total rewards support career growth with flexibility and global opportunities ✔ A culture of care, collaboration, and support ✔ Commitment to inclusion, equal opportunity, and diversity (Employment decisions made without bias)
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