Accenture
Digital & Agentic Commerce Consultant
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Digital & Agentic Commerce Consultant
Digital & Agentic Commerce Consultant - London
Position
Digital & Agentic Commerce Consultant | Location: London | Career Level: Consultant
Accenture Song accelerates growth and value for our clients through sustained customer relevance. Our capabilities span ideation to execution: growth, product and experience design; technology and experience platforms; creative, media and marketing strategy; and campaign, content and channel orchestration.
With strong client relationships and deep industry expertise, we help our clients operate at the speed of life through the unlimited potential of imagination, technology, and intelligence.
Visit us at: www.accenture.com/song
About the Role
We are entering an exciting era of agentic commerce, where AI agents, autonomous search, and intelligent consumer experiences reshape how people discover, evaluate, and buy. We are seeking experienced professionals with expertise in ecommerce transformation, digital commerce, and direct-to-customer growth. Experience with commerce operating models, go-to-market strategies, and an understanding of the agentic commerce landscape, along with hands-on curiosity in emerging AI tooling, are crucial to this role.
You are a problem solver with strong delivery experience, both in industry and consulting, thriving in fast-paced, agile environments. As a trusted advisor, you will facilitate workshops, develop business recommendations, and build stakeholder-centric business cases—including those related to AI and agentic commerce.
Key Responsibilities
- Contribute to ecommerce and digital commerce transformation programs, including current state assessments, target state design, and operating model transformations, on high-impact client engagements.
- Translate client needs into tailored solutions that advance ecommerce, commerce operations, and commerce technologies.
- Build trusted relationships with clients, leading workshops and translating intricate technology choices into actionable commercial recommendations.
- Analyse and develop clear guidance on commerce technology requirements, leveraging knowledge of commerce platforms, PIM, search and merchandising, CRM, CDP, loyalty programs, and MarTech solutions.
- Manage end-to-end execution of commerce projects, ensuring strategic planning, quality assurance, and seamless go-live.
- Adopt and integrate AI tools daily, including LLMs, prototyping with agentic frameworks, and emerging agentic capabilities, to boost delivery quality and accelerate projects.
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Required Experience
- 3-5 years of experience in either:
- Consulting with significant ecommerce exposure, or
- Industry-specific roles such as ecommerce, trading, merchandising, or commerce operations.
- Strong grasp of:
- Ecommerce strategy,
- Digital commerce platforms,
- Go-to-market strategies,
- Commerce operating model design.
- Comprehension of commerce operations, covering daily facets like trading, fulfilment, merchandising, and technology-operations synergy.
- Profound understanding of commerce technology ecosystem, including platforms, PIM, search and merchandising, and their connection to CRM, CDP, and MarTech solutions.
- Demonstrable interest in agentic commerce and AI:
- Through strategy projects, POCs, independent study, or a developed strategic perspective on how AI agents and agentic search will transform commerce.
- Daily engagement in using AI tools: LLMs, prompt engineering, and other emerging development platforms as part of workflows.
- Strong communication, interpersonal and relationship building skills, including tailoring narratives for executive audiences and engaging senior stakeholders effectively.
Preferred Experience
- Advanced knowledge of agentic commerce landscape, including:
- Generative Engine Optimisation (GEO),
- Answer Engine Optimisation (AEO),
- AI-native search,
- LLM-powered applications,
- and consumer-facing AI agents.
- Practical experience with AI and agentic platforms like:
- Google Gemini/GCEX / Generative AI Experimentation Toolkit,
- OpenAI Agent SDK,
- n8n,
- LangGraph,
- Microsoft Agent Foundry,
- AWS Bedrock.
- Proficiency with commerce technologies from the following:
- Commerce platforms: Salesforce Commerce Cloud, Commercetools, Shopify, BigCommerce.
- Search & Merchandising: Algolia, Bloomreach, Elasticsearch.
- PIM & Content Management: Salsify, Akeneo, Contentful, or Adobe Experience Manager.
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Benefits
-
Professional Growth:
- Dynamic, impactful client work.
- Growth opportunities for learning and advancement.
-
Work Culture:
- Passion-driven and talent-rich collaborative environment.
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Total Rewards:
- Competitive salary with annual performance bonus.
- Equity-sharing opportunities.
- Comprehensive benefits package for health, well-being, and personal development, including:
- Up to 30 days paid leave, plus 3-volunteering days per year for charitable initiatives.
- Family-friendly and flexible working policies.
- Generous parental leave options.
- Attractive pension with financial wellness resources.
- Private healthcare and mental well-being support.
- Employee Assistance Program, Career Development, and Counseling.
Note: While we prioritise remote collaboration, some in-person engagements for client interactions, team learning, and relationship building may be required for certain periods.
Application Deadline: Ongoing (Accenture reserves the right to close the role at any time).
About Accenture Belong. Grow. Thrive.
Accenture is a global leader in professional services that enables organizations to do great things. Our team of 791,000+ professionals across 120 countries partners with clients and communities, driving meaningful change by integrating strategy, consulting, technology, and operations capabilities.
We embrace innovation—tech is central to transformation—and are driving meaningful change through strategic, engineering, and creative collaboration. Our expertise in cloud, data, AI, and industry-specific insights positions us uniquely.
Our 360° value approach equips us to help clients revolutionize how they engage with markets, employees, and citizens, striving to deliver client, colleague, shareholder, partner, and community value.
At Accenture, we believe in equality, opportunity, and diversity of backgrounds fostering creativity, innovation, and tenacity. Join our diverse and ambitious talent and build a meaningful career with us.
For more information: Accenture Equal Employment Opportunity Statement Visit www.accenture.com to explore career possibilities.
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