Bedfordshire Fire and Rescue Service
Digital and AI Officer
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Are you excited by the potential of digital transformation and AI to make the Fire and Rescue service ever more effective and efficient? Join us to deliver innovative solutions that improve services, empower colleagues and make a lasting impact on the safety of our communities.
About The Role
You will play a key role in driving digital transformation across the Service. You will identify opportunities to improve the way we work, designing and delivering innovative digital and AI-enabled solutions that increase productivity, efficiency and effectiveness. Working closely with colleagues across the organisation, you will champion the responsible use of AI, helping staff make the best use of technology while ensuring solutions are secure, compliant, user-centred and deliver measurable benefits. You will also support the delivery of the Service's Digital, Data and Technology (DDaT) priorities, helping to embed continuous improvement and innovation throughout the Service.
Key Responsibilities
- Identify, analyse and deliver opportunities to improve how the Service operates through digital change, focusing on improving productivity, efficiency and effectiveness.
- Design and deliver practical solutions using Microsoft Office 365 and Microsoft Power Platform, creating eForms, using automated data workflows such as Power Automate, SharePoint sites, datasets and notifications, to automate corporate processes, ensuring efficiency and ease of use for all levels of corporate roles.
- Deliver enhancements and provide support across systems and applications, including impact analysis, user acceptance testing (UAT) and release readiness where required. Support change management, engagement and communications so that new solutions are embedded effectively across the Service.
- To administer and support corporate systems including user access, configuration support, understanding the data structures, supporting upgrades and routine maintenance, where this falls within the remit of the Business Information team.
- To lead on rolling out and embedding the use of AI within the fire service, accurate responses to queries and use of agents for specific tasks. Comply with all Service policies and procedures, including information governance and security requirements relating to AI.
- Create and maintain documentation for AI use cases covering purpose, data inputs, risks (including bias), review and approval steps, monitoring, and user guidance, so that accountability is clear where AI influences decision-making.
- Create and deliver guidance, ‘How to’ Guides, training materials including online training, to build digital and data literacy knowledge for all roles within the Service ensuring staff understand how to use available tools safely and effectively.
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About You
You will have:
- An A-Level in relevant discipline such as computer science, information technology or equivalent experience in a digital, IT or systems support role.
- Some experience of delivery of digital tools to increase productivity and efficiency.
- Some experience of supporting digital systems, business applications or IT solutions in an organisational environment.
- Some experience in the use of multiple aspects of AI.
- Some experience of creating and maintaining documentation of system procedures, processes and training materials.
- Confidence in using Microsoft Office 365 suite and Microsoft Power Platform.
- Ability to learn new systems and technology and general digital proficiency.
- Practical knowledge of Microsoft Office 365 applications, Power Platform and digital collaboration tools.
- An understanding of principles and legislation governing use of AI, digital and data literacy and data ethics.
For more details on the essential criteria required for the role, please see the attached job description and person specification.
Why work with us
We recognise that you are looking for more than just a career. A few of our benefits include:
- Hybrid working patterns
- Flexi-time scheme including flexible start and finish times, variable lunch breaks and flexi-leave days
- Local Government Pension Scheme
- Holiday allowance of 25 days* (plus public holidays) on joining; increasing to 30 days* after 5 years' service and 32 days after 10 years' service (*pro rata if part time or irregular working pattern)
- Free gym access and onsite parking
- Instant access to ‘Lifestyle Savings’ platform includes a range of discount cards from well-known and independent retailers
- Eligible to sign up to ‘Blue Light Card’ with access to thousands of amazing discounts online and on the high street.
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Next steps
If this role is of interest, please visit our website https://www.bedsfire.gov.uk/careers/search for further information and to make a formal application. We ask that you include your full career history and reference your skills and experience in line with the job description and person specification within your application and supporting statement.
Closing date: Thursday 13 August 2026
This post will be exempt from the provisions of Section 4 (2) of the Rehabilitation of Offenders Act 1974 (Exceptions) (Amendment) (England and Wales) Order 2023. Therefore, applicants are not entitled to withhold information about convictions which for other purposes are ‘spent’ under the provision of the Act.
The appointment will be made subject to satisfactory pre-employment clearances, including an enhanced Disclosure and Barring Service (DBS) clearance at the level required for the role.
Bedfordshire Fire and Rescue Service’s recruitment and selection procedures reflect our commitment to safer recruitment, and to safeguarding and promoting the welfare of Adults, Children and Young People and all staff and volunteers are expected to share this commitment.
Bedfordshire Fire and Rescue Service is an equal opportunities employer that welcomes applications from all sections of the community.
As a Disability Confident employer, we guarantee an interview to disabled applicants who meet the minimum criteria for the role. Reasonable adjustments are available throughout the recruitment process.
As part of our commitment to the Armed Forces Covenant, we encourage applications from those who have served, are serving, or are part of a military family. Your skills and experience are valued here.
Internal BFRS staff only – Internal applicants who meet the essential criteria and are at risk of redundancy, or who are under notice as a result of Service redesign, will be given priority consideration in accordance with Service policy.
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