Tesco
Digital and Social Channels Manager
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About the role
We are on the lookout for a Digital and Social Channels Manager to join our Group Communications department here at Tesco. In this role, you’ll drive Tesco’s corporate online presence working with internal stakeholders and agency partners to help shape our digital and social strategy, craft world-class content, and engage with our online community to shift perceptions and build trust in the business.
You will be responsible for:
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Content creation and campaign management
- Working closely with the Content Managers and Senior Digital and Social Channels Manager to plan and oversee the content calendar, ensuring timely and relevant content is published across all digital platforms.
- Collaborating with our internal teams, external agencies, and in-house team to create engaging content across a range of topics that help to build trust in the business.
- Identifying emerging trends and opportunities to create content.
- Lead and manage content shoots, working closely with our agencies and internal stakeholders.
- Testing and optimising content to make sure we’re constantly improving.
- Working closely with the Senior Digital and Social Channels Manager to develop and execute paid campaigns, ensuring we’re maximising the efficiency of our media spend.
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Strategy & Reporting
- Working with the Senior Digital and Social Channels Manager and Head of Digital and Social to implement our digital and social media strategy across key platforms (e.g. Instagram, YouTube, LinkedIn & corporate website).
- Tracking and reporting on key metrics, providing insights to guide decision-making and strategy adjustments.
- Presenting regular performance reports to stakeholders, highlighting successes, challenges, and opportunities for growth.
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Community Management
- Overseeing community management of our corporate channels, ensuring timely and effective engagement with followers, responding to comments, messages, and reviews.
- Monitoring social media channels for brand mentions and industry trends, engaging in conversations where appropriate.
- Managing potential crises on social media with professionalism and tact, protecting the brand’s reputation.
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Website Management
- Overseeing the management and maintenance of the corporate website, working with internal stakeholders and our agency partner to ensure content is up-to-date and aligned with broader campaigns.
- Managing content publication for critical business calendar events, such as the business’ financial results.
You will need:
- Excellent planning and organisational skills.
- Strong communication skills, with the ability to manage stakeholders effectively.
- Ability to work well under pressure to meet deadlines.
- Self-starter who can prioritise their own workload and schedule, comfortable working as part of a team and building strong relationships with internal customers.
- Exceptional attention to detail and strong writing skills.
- Creative thinker with the ability to challenge the status quo.
- Passionate about content creation and unafraid to challenge established ways of working.
- Digitally savvy.
What's in it for you?
We’re all about the little helps. That’s why we make sure our Tesco colleague benefits package takes care of you – both in and out of work. Click Here to find out more!
- Annual bonus scheme of up to 20% of base salary
- Holiday starting at 25 days plus a personal day (plus Bank Holidays)
- Private medical insurance
- 26 weeks maternity and adoption leave (12 months service required at the qualifying date) at full pay, followed by 13 weeks of Statutory Maternity Pay or Statutory Adoption Pay, plus 6 weeks fully paid paternity leave
- Free 24/7 virtual GP service, EAP, and mental wellbeing support
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The above information is a shortened summary, refer to our policies for full details.
About Us
You might know us as a supermarket, technology company, or even for our award-winning mobile network. Truth is, we’re all of those things, and much more. Our colleagues work with one goal in mind, helping to make every day a little better for our customers, colleagues, and communities all over the world. No two customers are the same, neither are our colleagues. At Tesco, we champion a balance that lets you thrive both in and out of work. Spend 60% of your week collaborating with colleagues at our office locations or local sites and the rest remotely. Whether you're just kicking off your career, juggling passions, or navigating big life events, we're here to support you. We always welcome a conversation about flexible working, so talk to us throughout your application about how we can support. We're proud to be an accredited Disability Confident Leader, where everyone’s welcome. That’s why we commit to providing a fully inclusive and accessible recruitment process. If you need support with your application, click here for more information. And if you're interested in joining our team but don't tick every box, don't let that hold you back from applying.
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