University Hospital Southampton NHS FT
Digital Business Analyst
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Job Overview
University Hospital Southampton NHS Foundation Trust is delighted to offer a fantastic opportunity to work with us.
Please see below for detailed job description of the role.
Main duties of the job
We're looking for a Digital Business Analyst to join our Digital Programmes team to help shape the way digital services are designed and delivered across UHS.
This is an opportunity to work on a wide range of digital projects working with clinicians, operational and technical teams to understand how services work today and how they could work better in the future. You'll play a key role in identifying user needs, mapping business processes, defining requirements and helping ensure new digital solutions meet the needs of the people who use them.
You will report to the Lead Digital Business Analyst and work alongside our project managers, portfolio office, digital specialists and stakeholders from across the Trust. This is an excellent opportunity for someone who enjoys problem-solving, working with people and influencing positive change through digital transformation.
Working for our organisation
University Hospital Southampton is one of England's largest acute teaching Trusts, offering a wide range of learning and development opportunities to support your career aspirations.
Located on the south coast with an international airport and direct rail links to London, Southampton offers an ideal setting to live and work, with the New Forest, South Downs and Jurassic Coast.
We believe that using technology wisely shows strong time management and commitment to innovation. However, personalising your recruitment application to highlight your unique skills and experiences is crucial. Relying too heavily on generic, AI-generated content instead of drawing from your own strengths and accomplishments may lead to your application being rejected if multiple candidates present identical or similar information.
At UHS, we’re committed to providing a flexible working environment where possible. Whether you are balancing family, study, or your wellbeing with your career, we want to support you so you can help our patients.
At UHS, we proudly champion individuality, recognising that outstanding care is only possible with a diverse, inclusive team. We’re committed to creating an anti-racist, anti-discriminatory environment where everyone feels valued, safe, and empowered to make a meaningful impact in our communities. We welcome applicants of all backgrounds, identities, and experiences to join us in building a healthcare community where everyone can belong, thrive, and contribute.
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Responsibilities
Detailed job description and main responsibilities
- Lead requirements gathering activities through stakeholder workshops, interviews and user research to understand and document business and user needs.
- Develop and maintain current and future business process maps, user stories and functional requirements to support digital projects and system procurements.
- Coordinate and support user acceptance testing, ensuring digital solutions meet agreed business requirements and deliver value to end users.
- Act as the link between operational teams, clinical services, technical teams and suppliers, helping translate complex requirements into practical digital solutions.
What experience and skills are needed?
The Ideal Candidate Will Be Able To Demonstrate
- Experience facilitating workshops, gathering requirements and applying business analysis techniques to understand and solve complex problems.
- Experience of documenting business processes, developing user stories and producing clear system or service requirements.
- The ability to communicate complex information clearly to both technical and non-technical audiences and build positive relationships with a wide range of stakeholders.
- Strong analytical skills with the ability to work independently, challenge assumptions constructively and identify practical solutions to support service improvement.
Additional Information
- A degree-level qualification or equivalent experience and evidence of continuing professional development are essential.
- Experience within healthcare, digital transformation or service improvement environments would be advantageous.
- The post holder may occasionally be required to undertake out-of-hours work to support project delivery activities.
Person specification
Qualifications, Knowledge, And Experience
Essential criteria
- Degree or post-graduate degree, or equivalent work experience relevant to the post
- Evidence of further professional development
- Facilitation of user requirements workshops
- Knowledge and experience of “discovery” phase for digital projects
- Knowledge and experience of business analysis techniques
- Mapping, development and recording of complex business processes
- Development of written digital / IT system specifications, including data structures and workflows
- Development of user stories to support Agile software development
- Confidence to present complex information to large groups of stakeholders both written and verbal
- Able to work with minimal direction and quickly form working relationships with a variety of clinical and technical stakeholders
- Able to facilitate discovery of business processes and user needs through workshops, process mapping, requirements gathering
- Ability to present complex processes / ideas in a simple way (user stories / workflows) to technical and non-technical stakeholders
- Developing and communicating new standards / working practices
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Desirable criteria
- A credible knowledge of acute hospital processes, pathways, reporting and organisational structures
- Formal or informal business analysis (ISEB, CBAP or BCS) or project management (PRINCE2, AgilePM etc) training
- Experience of working to different project management approaches (PRINCE2, Agile, Scrum, MSP)
- Understanding of digital systems within an acute hospital context (Client server applications, relational databases, digital hardware in a clinical setting)
- Experience in service improvement in healthcare
- Understanding of digital system testing and user validation testing (approach to testing, test scripts and documentation)
- Change management; helping staff transition from paper based to digital processes
- User Centred Design for developing new services
- Well-developed influencing skills, able to motivate and empower others
- Ability to prioritise and multi-task across several projects
- Proficient at MS Visio, Jira suite and Verto
Skills
Essential criteria
- Advanced Microsoft Office skills
- Analytical thinking
- Attention to detail
- Data analysis
- Facilitation skills
- Leadership
- People management
- Change management
- Team development
- Working under pressure
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