Ventula Consulting
Digital Business Analyst, Loyalty Systems / Retail
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Digital Business Analyst - Loyalty Systems / Retail - to £60k + Bens, 9 Month Initial Fixed Term Contract
Oxford, Hybrid, 2 days a week on-site.
Initial 9-Month Fixed Term Contract. to £60k+ Benefits
We're partnering with a leading Retail / Hospitality company to recruit a Digital Business Analyst for a major customer experience transformation programme.
This role will play a key part in the replacement of multiple booking platforms with a new customer-facing solution, helping to shape and deliver seamless digital experiences for millions of Customers internationally.
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Working closely with stakeholders across digital, retail, hospitality and customer experience teams, you'll gather and define business requirements, map customer journeys, facilitate workshops and translate business needs into solutions that deliver real value to customers.
We're keen to speak with Business Analysts who have experience of:
- Retail, eCommerce or customer-facing digital platforms
- Requirements gathering and stakeholder management
- User stories, use cases and acceptance criteria
- Agile delivery environments
- Customer journey and digital experience initiatives
- Working closely with development and testing teams
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Experience with international rollouts, localisation, booking platforms or omnichannel retail environments would be highly advantageous.
This is an opportunity to join a business with a reputation for providing exceptional customer experiences who have committed to significant investment in digital transformation.
If you'd like to discuss the opportunity in confidence, please get in touch.
This is an initial 9 month fixed term contract with a salary of up to £60k+ Benefits package.
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