Riviera Travel
Digital Business Analyst
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Job Title: Digital Business Analysis
Location: Burton Upon Trent
Hybrid (2 days per wk office based)
Employment: Full Time Permanent Opportunity
Salary: £50,000-£60,000 DOE
Start Date: Flexible
Riviera Travel is a leader in creating exceptional travel experiences, known for its high-quality escorted tours, river cruises, and solo holidays. With a strong heritage and a passion for detail, every journey is carefully designed to deliver memorable moments from start to finish. Joining Riviera means being part of a collaborative and people-focused business where your work directly contributes to bringing unforgettable experiences to life for customers across the UK and beyond.
Are you a skilled Business Analyst with a passion for digital transformation? Do you thrive in a fast-paced environment where innovation, collaboration, and customer experience are at the heart of everything you do? If so, Riviera Travel would love to hear from you.
As one of the UK’s leading escorted tour providers, Riviera Travel is investing in an exciting digital roadmap and we're looking for a talented Digital Business Analyst (DBA) to help shape the future of our platforms, processes, and customer journeys.
The Role
Working within our Technology & Change team, you’ll play a pivotal role in improving the digital products that underpin our award-winning travel experiences. You’ll partner closely with our Digital Product Owner, wider technology teams, and external development partners to bring impactful change to life. This is an opportunity to join a supportive, forward-thinking business where your expertise will influence how we deliver digital excellence to thousands of customers every day.
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This is a chance to step into a role with strong autonomy, meaningful strategic influence, and involvement in major digital workstreams including booking systems, CRM, and data platform evolution.
What you’ll be doing
As the Digital Business Analyst, you will:
- Build a deep understanding of Riviera’s products, systems, and operational processes.
- Collaborate with the Digital Product Owner, internal stakeholders, and third-party suppliers to deliver our digital development roadmap.
- Use Agile/Scrum methodologies to help define and shape new features and system improvements.
- Produce high-quality BA documentation including use cases, user journeys, requirements, gap analyses, process/data flows, and designs.
- Analyse business needs, assess impacts, capture dependencies, and recommend smart, scalable solutions.
- Review existing systems and processes to identify opportunities for improvement.
- Stay up to date with digital trends, best practices, and methodologies, championing continuous improvement across the business.
What we're looking for
You’ll bring expertise, confidence, and a passion for translating ideas into actionable solutions. Essential experience includes:
- A minimum of 4+ years Business Analysis experience within an ecommerce or a customer-focused industry
- Able to explain complex information in a clear, concise, and easy-to-understand way.
- Excellent communication and presentation skills with the ability to adapt to different levels of audience.
- Ability to engage and work collaboratively across different business functions.
- Experience of using tools like Jira, Confluence, or Azure DevOps for managing work in sprints.
- Clear understanding of the full SDLC in an Agile environment.
- Understands the need to meet NFRs, data, and reporting requirements as part of development specifications.
- Knowledge of technical infrastructure and its interdependencies.
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How We’ll Take Care of You
We believe in rewarding our team with great benefits and opportunities for growth:
- Competitive salary - Up to £40,000 (DOE)
- Annual company bonus 7.5%
- Hybrid working – flexibility to work from home and the office
- 27 days holiday + bank holidays (with holiday buy and flexible bank holidays)
- Staff travel discounts – Up to 60% discount on Riviera Travel with options for family & friends
- Career development – access to Learnerbly and clear career pathways.
- Employee discounts – on our award-winning holidays for you, friends, and family.
- Wellbeing support – Employee Assistance Programme, virtual dentist
- Perks & savings – Benefit Hub discounts, gym membership, cycle-to-work scheme.
- Financial security – pension scheme and life assurance
If you're excited by the idea of solving real business challenges and driving meaningful digital change, we’d love to hear from you. Apply today and help shape the digital future of Riviera Travel.
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