Norwich City Council
Digital Business Partner
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We are seeking a forward-thinking and collaborative digital business partner to join our digital business team on a fixed term basis.
This pivotal role will help shape and drive our digital transformation agenda, ensuring that technology and innovation are central to how we deliver services to both internal and external customers.
As a digital business partner, you will act as a liaison and key engagement point between the customer, IT and digital service (CID), and the communities and housing directorate. You will also work closely with the building services directorate of the council's wholly owned contractor - Norwich City Services Limited (NCSL).
If you would like further information or to discuss this opportunity further, please contact: katherinemccurday@norwich.gov.uk
Job Description
You will:
- provide expertise in identifying and delivering solutions that contribute to the customer and digital strategy and the community-led corporate plan, ensuring the Council’s vision is realised.
- support the transformation of council services through digital change— preparing for Local Government Reform (LGR), delivering improved services for our customers and providing better support for council staff.
- work closely with stakeholders to understand their needs, identify opportunities for digital improvement, and support the delivery of innovative, user-centred solutions.
The ideal candidate will:
- Build and maintain positive, proactive relationships with senior stakeholders, including directors and executive directors, and be confident in influencing decisions at this level.
- Engage constructively in communication across the organisation, fostering a collaborative and inclusive working environment.
- Question and constructively challenge conventional thinking and existing practices to help deliver the objectives of the Council’s community-led Corporate Plan and Customer and Digital Strategy.
- Absorb complex technical information and communicate it effectively to both technical and non-technical audiences at all levels.
- Be skilled in process mapping and user journey analysis, with a proven ability to collaborate with service areas to identify improvements and co-develop streamlined workflows.
- Demonstrate adaptability and agility in thinking, with the ability to adjust and reprioritise actions and working styles to meet the Council’s evolving needs.
- Embrace change and support others through it, engaging across the organisation, including attending manager and team meetings.
- Be a proactive, innovative thinker who continually seeks opportunities for improvement, including the adoption of new technologies and the full utilisation of existing systems.
- Actively pursue learning and development opportunities to stay ahead of the changing demands of the role and emerging technologies, with an understanding of their potential impact on the Council and its customers.
- Manage multiple priorities and meet tight deadlines without compromising the quality of outcomes.
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Why work for us
Our council is full of people who have chosen to work in local government because they want to help others and make a difference to their lives or the environment in which local people live.
To find out more about working and living in Norwich Home | Work in Norwich.
The council has a long and proud history of being a council that is keen to push the boundaries of what a district can achieve, to find out more about what it is like to work in local government visit Working in local government - #LocalGov Careers - Youth Employment UK
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Benefits
We offer our employees a competitive pay and benefits package and are proud to have the Living Wage accreditation. Whether you’re looking for a new career, promotion, flexible working opportunity to fit with your home life or a sideways move – we have a variety of challenging employment opportunities for everybody.
All employees are eligible to join the Local Government Pension Scheme (LGPS)
- Paid holiday entitlement starts at 26 days per annum and increases with length of service to a maximum of 33 days per annum. This is pro rata for part-time employees
- In addition to the statutory public holidays, we grant an additional statutory day leave at Christmas
- Norwich City Council supports its employees through the provision of occupational health and employee assistance support
Equal Opportunities Policy
The council is committed to a policy of equality opportunity in employment, in recruitment and the services we provide. Applications are considered on the basis of their suitability for the post regardless of sex, gender reassignment, race, ethnic origin, disability, age, marital status, domestic responsibilities, sexual orientation or religious affiliation. People with disabilities are guaranteed an interview provided they are suitably qualified and/or experienced.
Candidates will be considered for shortlisting on the factual information on their application form. Therefore it is important to give as much detail as possible including information about experience gained outside employment.
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