akt
Digital Caseworker
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Digital Caseworker
About akt
akt is the UK’s national LGBTQ+ youth homelessness charity. Founded in 1989, we operate service centres in London, Manchester, and Newcastle, and provide support across the UK through our Digital Service. Last year, akt worked with over 1,150 vulnerable young people.
We exist because of a simple but powerful belief: no young person should have to choose between a safe home and being who they are.
Today, young LGBTQ+ people are still at an increased risk of homelessness and are twice as likely to become hidden homeless compared to their peers. akt provides support and roads to safe homes, ensuring young people can thrive.
The Team
The Digital Service team delivers targeted casework across the Southeast, Northwest, East Midlands, East Anglia, and West Midlands. In 2024-2025, 30% of referrals to akt were through the Digital Service, making it our second largest team after London.
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Job Summary
This is a part-time temporary position working 21 hours per week for approximately 6 months. The salary is £18,675 per year (pro rata for hours worked) based on a full-time equivalent of £31,125.
There is one vacancy, which can be based in any akt location (London, Manchester, Newcastle, or Bristol).
About the Role
Work alongside the Digital Services Manager to:
- Develop and enhance akt’s digital offer, ensuring it meets the current and future needs of young people.
- Assess the needs of, and undertake casework with, LGBTQ+ people experiencing:
- Homelessness
- Vulnerable housing
- Hostile living environments
- Maintain up-to-date records of young people accessing national casework.
- Provide support to volunteers, including guidance on digital engagement (live chat).
- Contribute to and maintain digital resources and signposting routes, helping young people access relevant services.
- Collaborate in developing and sustaining an online resource hub, ensuring it continues to support young people accessing online assistance.
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For more details about the role, responsibilities, and benefits please refer to the attached documents.
Application Details
Application Guidance: Helpful guidance is provided to assist in completing the application form—following it will make you more likely to be shortlisted for an interview. You are encouraged to review it.
- Application deadline: midnight (11:59 PM) on Thursday, 7th July 2026
- Interviews: Scheduled for Tuesday, 17th July 2026
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