Notting Hill Genesis
Digital Change and Adoption Partner
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Digital Change and Adoption Partner
Digital Change & Adoption Partner – People Directorate, Learning & Development
Notting Hill Genesis
Job Introduction
Thank you for your interest in joining the People Directorate at Notting Hill Genesis.
This is an exciting time to join NHG. Our People function is evolving to become more confident, proactive, and insight-led, working closely with leaders to build capability, strengthen performance, and support the delivery of great outcomes for residents.
People Development sits at the heart of our People Strategy. We help colleagues build the confidence, capability, and ways of working they need to deliver high-quality, resident-focused services—now and in the future. Our work plays an important role in shaping NHG’s culture, leadership approach, and how change is successfully embedded across the organisation.
What This Role Is All About
The Digital Change & Adoption Partner plays a critical role within this ambition. This is a hybrid role at the intersection of learning & development, behaviour change, and digital transformation—ideal for someone with a strong L&D background looking to further develop their expertise in change and adoption.
Reporting to the Learning Partnering & Delivery Manager, you will act as NHG’s UK’s specialist in embedding digital change through learning, behaviour, and adoption.
This role sits within People Directorate (Learning & Development) and is not a standalone change management role. Instead, you will work alongside change and transformation colleagues, bringing a learning and behavioural lens to ensure new systems and ways of working are not just implemented—but truly adopted and sustained.
Key focus: Adoption outcomes over training outputs. While this is not a traditional training delivery role, your L&D expertise will be essential in identifying capability needs, shaping interventions, and ensuring colleagues feel confident to adopt change.
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This role is ideal for someone who:
- Comes from a learning & development background
- Has experience supporting change, adoption, or behavioural shifts
- Is looking to build a career further into change and transformation, while remaining rooted in L&D practice
How You’ll Make a Difference
You’ll help drive NHG’s digital and transformation activity by ensuring it leads to meaningful, sustained change:
- Brings an L&D and behavioural perspective to digital and transformation activity
- Works alongside change and transformation colleagues to focus on behaviour, confidence, and readiness—not just go-live
- Identifies adoption risks, capability gaps, and behavioural barriers early
- Supports leaders to understand and own their role in embedding new ways of working
- Empowers colleagues to confidently adopt new tools, systems, and processes
- Ensures learning and support activity is targeted, timely, and aligned to change outcomes
Your impact will be seen through: ✔ Confident digital change adoption ✔ Smoother transitions ✔ Sustained improvements in how work is done across the organisation
How You’ll Do It
You’ll collaborate across NHG to ensure digital change is embedded effectively in everyday practice:
- Partner with Transformation, Change, PMO, and HRBPs to assess adoption and capability impacts
- Shape business readiness and adoption approaches, ensuring change is well-sequenced, inclusive, and sustainable
- Provide deeper insight into confidence, readiness, and behavioural impact
- Define learning and capability requirements for successful adoption (including emerging technologies such as AI and Copilot)
- Work closely with Learning Design and Systems colleagues to shape-effective interventions
- Occasionally deliver targeted, adoption-focused interventions to drive behaviour change
- Use data, feedback, and usage patterns to track adoption and improve outcomes
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You’ll act as a bridge between Learning & Development and Change, ensuring people-centred, capability-led adoption is core to transformation activity.
What’s In It For You?
You’ll play a key role in shaping how digital change lands across NHG, working at pace with senior stakeholders and transformation teams to ensure new ways of working stick—and genuinely improve colleague and resident experience.
Benefits Include:
✅ Excellent annual leave and flexible working (qualifying period may apply) ✅ Generous pension scheme ✅ Enhanced family leave (qualifying period may apply) ✅ Employee Assistance Programme ✅ Health cash plan ✅ Retail, leisure, and lifestyle discounts ✅ Interest-free loans ✅ Cycle to work scheme ✅ Life assurance (4× annual salary)
All About Us
Notting Hill Genesis is a not-for-profit organisation providing affordable homes for Londoners, currently one of the largest housing associations in London. We are both a landlord and developer, with:
- 65,000 homes (existing)
- 10,000 more under development
- 1,800+ colleagues
Visit NHG sites for more on what makes us different.
We welcome applications from everyone, and we are committed to equality, diversity, and inclusion. Visit NHG EDI page for more details.
Applications close: Friday 3rd July
Eligibility note: This role is currently eligible for potential sponsorship under the Skilled Worker visa route (SOC Code 2439), subject to right-to-work status. Please discuss with NHG HR team upon application.
Apply via NHG careers portal. Need adjustments for recruitment? Contact hiring@nhg.org.uk.
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