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Digital Change Manager
Location
London, Solihull or Hook
Salary & Benefits
- Band 3 / Competitive salary
- Full hybrid working
- Excellent benefits (see below)
About the Role
Ready to impact a better future? As a Digital Change Manager in our Digital Services team, you’ll ensure digital initiatives aren’t just delivered—they’re fully adopted and embedded into the business, creating lasting impact and measurable value.
You’ll shape how change lands across our organization, helping colleagues embrace new ways of working.
This is a brand-new role with real visibility and influence. You’ll work across diverse initiatives across multiple sectors, partnering with delivery and business teams to drive adoption, overcome resistance, and ensure change sticks—from early analysis to long-term embedding.
Your focus will be on: ✔ End-to-end change management – bringing energy, resilience, and a sharp focus on outcomes ✔ Shaping and embedding new ways of working – across people, processes, and systems
Your Responsibilities
You’ll be entrusted to:
- Lead detail impact analysis – assessing people, process, systems, and roles to ensure change is understood from the beginning
- Deliver end-to-end change activity – ensuring readiness, adoption, and benefits realisation across multiple initiatives
- Develop and execute robust change plans – including communications, training, and stakeholder engagement
- Identify and overcome resistance – building trust and driving momentum across teams
- Ensure solutions are adopted – embedding sustainable working practices beyond delivery alone
- Align change activity – with delivery milestones and business priorities across various programmes and sectors
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Your Profile: What You’ll Bring
This role is for you if you: ✅ Proven experience delivering end-to-end digital or technology-enabled change in complex environments ✅ Strong expertise in impact assessment, adoption, readiness, and benefits realisation ✅ Track record of successfully overcoming resistance and driving behavioural change ✅ Excellent stakeholder management skills – influencing at all levels ✅ Experience managing multiple initiatives simultaneously, preferably in matrix or portfolio environments ✅ The energy, drive, and resilience to operate at pace across diverse teams and sectors
About Us: Discover All You Need to Keep Growing
We’re one of the top 1% of international employers, offering: 🔹 A highly supportive culture with leaders committed to your growth 🔹 Clear development opportunities – from mentoring and training to funding qualifications
Why Join Serco?
Benefits
- Pension: Up to 6% premium in our contributory scheme
- Bonus: 5% performance-based bonus
- Company car (available)
- Private medical insurance
- Holidays: 25 days + bank holidays
- Flexible leave: Option to buy up to 5 extra days per year
- Training & Development: Over 1,100 internal courses, including:
- Apprenticeships (Level 3 - Team Leader, Level 5 - Operations Manager)
- Mentoring opportunities
- Internal progression focus
Health & Wellbeing
- Employee Assistance Programme
- Bupa Anytime HealthLine support service
- Wellbeing app
- 30% discount at Serco-managed leisure centres
- 24/7 virtual GP service access
Discounts & Voluntary Support
- 1,000+ retailers offer discounts (food, clothing, entertainment, travel)
- Paid volunteering day
- Tax-free charitable giving through Payroll Giving Scheme
- Donate spare change to Serco People Fund Charity
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Employee Networks
Our networks empower inclusion through collaboration, learning, and belonging. These include: 🌈 LGBTQIA+ employees ✨ Women & parents/carers 🦽 Colleagues with disabilities 🛠️ Veterans 🌍 Colleagues from diverse cultural backgrounds
Serco: Our Energy, Our Commitment
At Serco, everyone plays a vital part in delivering essential public services. With 50,000 people across Defence, Transport, Justice, Immigration, Healthcare, Leisure, and Citizen Services, we’re united by our shared purpose—to improve the services communities rely on.
Guided by our core values: Trust, Care, Innovation, and Pride, our teams make a meaningful impact every day.
Inclusion & Fair Access
🔹 Disability Confident Leader – supporting accessibility and equality 🔹 Top Great British Employer of Veterans – dedicated support 🔹 Gold Inclusive Employer Standard – fosters a culturally diverse and inclusive environment
Promoting Opportunity
- Flexible & hybrid working where possible
- Reasonable adjustments throughout recruitment and employment
Guaranteed Interview Schemes
👤 Applicants with disabilities, veterans, or criminal convictions (some security-exempt roles) сторап-Askaved
- Meet minimum job criteria? Simply opt in on the application form.
Ban The Box
Supporting fair access for job seekers with unspent convictions (some roles may have security-related exemptions).
Need Help With Your Application?
Contact: recruitmentuk@serco.com
Let’s impact a better future, together. Apply today.
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