Medichecks
Digital Clinician
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The Role: Digital Clinician
The Team: Clinical
Hiring Manager: Medical Director/Head of Clinical
Salary: £85k (pro rata) Minimum 2 sessions per week
Availability: Minimum 2 sessions per week – Thursday and/or Friday
Location: Remote
At Medichecks we’re building a healthcare platform for the future and technology is at the heart of our future growth. Our vision is to be part of everyone’s journey to better health. We are already changing the way that our own customers engage with their health by giving them insights and information that puts them firmly in control.
We’re a team of medics, designers, engineers and communicators who are intent on bringing our vision to life. We’d like to hear from clinicians who want to use their skills and knowledge to improve peoples’ lives and help us create real change in the way that blood testing and insights can be delivered.
Purpose of this role
The Digital Clinician will be part of our network of doctors, delivering customer-focused reports that help our customers to answer the health concerns they have, and to adopt healthier behaviours. They will play an active role in supporting our customer care team with handling customer enquiries and complaints. This role also provides the opportunity to be involved in exciting projects and initiatives within the business during a period of transformation and growth.
Role and responsibilities
- Interpreting blood results writing customer-focused reports for our customers' blood tests.
- Identifying and responding to the ideas, concerns and expectations of our customers.
- Advise on areas of customers’ results or behaviours that could be optimised.
- Reviewing reports which have been queried by the customer and re-reporting where necessary.
- Communicating critical results to customers and arranging customer follow ups.
- Working on-call out of normal business hours on a rota basis to handle critical results.
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Clinical Governance
- To work within the clinical governance structures of Medichecks.
- Ensure that patient safety forms an integral part of your working practices.
- Identify, understand and report significant events and risks.
Clinical Support
- Support the customer service and business development teams where clinical guidance is required.
- To resolve customer enquiries & complaints which have been identified by the customer care team as needing clinical input.
Safeguarding
- Providing first point of contact for safeguarding queries when the safeguarding lead or their deputy is unavailable.
Key behaviours and skills
- Keeping your clinical skills updated – continue to work clinically in your other role(s) and maintain your validation.
- Ambassador for Medichecks – driving the Medichecks vision and mission and role modelling the values.
- Active listening and reading to identify our customers’ needs.
- Think holistically about our customers, and the company.
- Use the evidence-base to inform the interpretation and advice that you give.
- Prioritisation and task management, keeping stakeholders updated on progress against agreed tasks, and meeting deadlines.
Medichecks Values
Make A Difference
- We all share one dream to make blood testing simple so that we can benefit everyone’s health.
- We’re not about being overcomplicated; we want to do the right thing (even when it’s not easy) and positively impact people’s health.
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Respect Everyone
- We’re inclusive, and we treat all people with kindness and respect.
- We value everyone’s opinion and go above and beyond to support our colleagues, clients, customers - and anyone else we meet along the way.
Deliver Outstanding
- We’re medically led and make evidence-based decisions to ensure we deliver quality services and products.
- We’re an ambitious team. We encourage growth and being curious, and we will never (ever) stop learning.
Medichecks people, perks and culture
We are committed to making Medichecks a great place to work and have shaped our people strategy around our colleagues’ feedback and we are continuously reviewing this. As well as a competitive salary and the chance to make a real impact in an organisation, here's a taste of some of the things we offer.
- 25 days of glorious holidays, plus all of the bank holidays
- The option to buy and sell holiday
- Remote - working anywhere from the UK
- Company pension – including salary sacrifice options
- Flexi lunch breaks – grab lunch with a friend or hit the gym
- Enhanced maternity and paternity leave, as part of our family friendly policies
- Enhanced paid sickness leave
- Free and discounted Medichecks blood tests for you and your family and friends
- Free access to an online GP service
- Free eye tests and flu jabs
- Access to discounts and freebies through our reward platform
- 2 days of paid leave to give some of your time to a charity or community of your choice
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