Octopus Energy
Digital Customer Service Advisor - Energy (Remote, UK)
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Digital Customer Service Advisor - Energy (Remote, UK)
Join Our Energy-Revolution Team!
We’re not here to read scripts or tick boxes. We’re here to make energy better for customers, the planet, and each other.
💜 This is your team. The best bunch of people you’ve ever worked with, curious, driven, and obsessed with changing the industry. No corporate nonsense—just kids (or adults) solving real problems together.
⚡ It’s fast-paced, messy, and rewarding. Challenges pop up—boom, you tackle them with a brilliant squad. If you thrive on change, innovation, and teamwork, you’ll fit right in.
What You’ll Do
⚡ Simplify energy for everyone. Ditch the jargon: explain bills, meters, and tariffs in plain English—no headaches required.
💡 Solve problems like a pro. Billing queries, meter faults, or tricky energy puzzles? You’ll own it from start to finish—fast, fair, and frustration-free.
📞 Own it end-to-end. Customer service via phone or email, no unnecessary transfers. First-contact resolutions are your superpower.
🧠 Chat like a human. No scripts, no robots—just real conversations. Listen, understand, and deliver solutions that feel personal.
❤️ Big hearts, big impact. Treat every customer like your gran—empathy, patience, and kindness drive everything here.
🌍 Make change happen, together. Help customers save energy, reduce bills, and live greener. Real impact? This is where it starts.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
🏘️ Work your way. 100% remote, flexible hours, but with playtime—weekends included (7.5 hours minimum).
We’re Looking for You If…
⭐ Your soul runs on good service. You light up when you solve problems and put smiles on people’s faces.
🧐 You ask, ‘Why?’ and keep going. Fast changes? Bring it on. Learn fast, adapt faster.
🤝 Teamwork makes the dream work. No solo heroes here—just support, collaboration, and backslapping after wins.
🌱 You care about the planet’s future. Climate action? Share our passion, and let’s build it together.
💡 You’re fix-it fixers. Spot a bottleneck? Invent a workaround. Improvement is your motto.
💪 Pressure’s your friend. Long calls, tough questions—you stay calm, keep solutions flowing.
🤝 You champion the ‘needs most’. Vulnerable customers? You’ll meet them where they are with kindness and creativity.
What’s in It for You?
💻 Work your terms. 37.5 hours per week, all remote. Must include at least 50% outside 08:00–17:00, plus 7.5 weekend hours.
🚗 Drive electric, save cash. Electric vehicle salary sacrifice scheme—win-win.
📈 Your stake in the company. Share options let you own a little piece of us.
🎉 Family vibes. Join weekly virtual ‘Family Dinners’—because connection matters.
TheBlueprint
Why you don’t need a time machine to join us
Salary: £26,600 Location: Remote Start ASAP
Get help with your application
Your very own career expert that helps elevate your application to the next level.
“Themed Gear Zone”: A whirlwind process, but no rush. Flexible steps to help you shine:
-
First Stage Interview Chat with a team member OR record your pre-set questions—fully flexible timing for you.
-
Prep Call Your Talent Team sets you up for Success Day.
-
Discovery Day 🚀 Meet your future team, grilling through group exercises, role-plays + interviews, and experience our culture up-close.
-
Final Interview One-on-one with leadership to ask all your questions—and land your dream role.
Your Recruiter will be your guide—hounding resolutions to suit your burn schedule.
Questions firefast? Fire them: hiring@octoenergy.com
(And maybe ask the weather first…)
Got magic you’d like tailored here? Cultural adjustments, accessible slices? Tell us—we’ll hack the setup so it works for you. No shame.
P.S. Sometimes AI lends a helping hand to smooth the structure—but always a human makes the call. Worried about AI your name? No need.
What now? Octo Energy kindness does not want to hear from you. Just declare yourself here:
[apply-link] (it’ll feel like magic—then you’re in)
#OctoEnergyCareers Career + Climate = Ongoing Epic Joy.
Galaxy of Sparks: Information about our data — trust us, we keep it safe. Want more deets? talent@octoenergy.com
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills
Location