Takeda
Digital CX Lead
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
By clicking the “Apply” button, I understand that my employment application process with Takeda will commence and that the information I provide in my application will be processed in line with Takeda’s Privacy Notice and Terms of Use. I further attest that all information I submit in my employment application is true to the best of my knowledge.
Job Description
Digital CX Lead – UK & Ireland
Opportunity
The Digital CX & Content Lead is responsible for enabling the successful adoption, utilization, and value realization of customer engagement and content capabilities within the UK & Ireland. Working closely across Commercial, Medical and DD&T, this role drives adoption of omnichannel engagement capabilities, Content Factory services, content innovation capabilities, and emerging customer engagement solutions.
The role serves as a key business-facing DD&T partner, ensuring global capabilities are effectively deployed, adopted, and optimized to support customer engagement objectives within the UK & Ireland. The role is accountable for capability enablement, maturity assessment, best-practice sharing, and continuous improvement of digital customer engagement and content capabilities while helping identify opportunities to improve business outcomes through the effective use of data, digital, AI-enabled, and content-driven engagement approaches.
Job Responsibilities
Customer Engagement & Omnichannel
- Drive adoption of customer engagement and omnichannel capabilities.
- Support local adoption of NBA and Voice of Customer capabilities.
- Enable effective utilization of digital engagement platforms and services.
- Partner with business teams to improve customer engagement outcomes.
Content & Content Factory
- Drive adoption of Content Factory capabilities and services.
- Enable use of Content Hub, AssembleIQ, and modular content approaches.
- Promote content reuse and content best practices.
- Monitor adoption and identify opportunities to improve value realization.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Capability Innovation & Continuous Improvement
- Support adoption of AI-enabled customer engagement capabilities and emerging solutions.
- Identify opportunities to improve customer engagement and content effectiveness.
- Share successful practices and lessons learned across teams and markets.
- Gather user feedback and recommend capability improvements.
Stakeholder Partnership
- Partner with Commercial, Medical, MCE, and DD&T teams.
- Support rollout and adoption of new capabilities and enhancements.
- Provide market feedback and local insights to global teams.
What you bring to Takeda
- Bachelor's degree in Business, Marketing, Technology, Life Sciences, or related field.
- Experience in digital engagement, omnichannel, customer experience, content management, or marketing technology.
- Understanding of customer engagement capabilities, content management approaches, and digital channels.
- Experience working across business and technology organizations.
- Strong stakeholder management and communication skills.
- 5+ years of relevant CRM/technology experience in pharmaceutical/life sciences, in roles such as CRM Product Owner, CRM/Technology Manager, Project Manager, Analyst, or Business Partner.
- Knowledge of data privacy, consent management, and compliance requirements in a regulated environment, including UK GDPR and the ABPI Code of Practice.
- Customer-focused and outcome-oriented.
- Strong collaborator and relationship builder.
- Drives adoption and continuous improvement.
- Promotes knowledge sharing and best practices.
- Demonstrates curiosity for emerging digital and AI-enabled capabilities.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
At Takeda
We unite in diversity. Takeda is committed to creating an inclusive workplace, where individuals are recognized for the diverse backgrounds and abilities they bring to our company. We are continually improving workplace experience and accessibility for everyone, and welcome applications from all qualified candidates. Here, you will feel welcomed, respected, and valued as an important contributor to our Team.
Locations
- Paddington, Great Britain
Base Salary Range:
£70,100.00 - £96,360.00
For information about our benefits, please click here.
Worker Type
- Employee
Worker Sub-Type
- Regular
Time Type
- Full time
Takeda is an industry-leading, global pharmaceutical company with an unwavering dedication to putting patients at the center of everything we do. We live our values of Takeda-ism – Integrity, Fairness, Honesty, and Perseverance – and are united by our mission to strive towards Better Health and a Brighter Future for people worldwide through leading innovation in medicine. Here, everyone matters and you will be a vital contributor to our inspiring, bold mission.
At Takeda, you will make an impact on people’s lives – including your own.
Takeda is an equal opportunity employer.
For applicants of U.S and Puerto Rico positions: Click here to learn about our commitment to Equal Employment Opportunity (EEO).
If you are limited in the ability to use our job application tool, or otherwise require a reasonable accommodation for a disability please click here.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills