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About Us
We make web, brand, and digital marketing work for some of the world's most prestigious luxury hotel and resort brands.
What sets us apart is what sits underneath. Journey is also a technology company, with three products that help hotels drive direct revenue: Manage, Market, and Book. So our creative isn't judged on how it looks alone. It's connected directly to performance, and we can see what it does. For a designer, that's rare. Your work has a measurable effect, and you get to watch it land.
Beautiful and effective, not one or the other.
What You'll Do
This is a craft role on our agency team. You'll design websites and campaigns for luxury hospitality brands, from concept through to finished, on-brand work.
Responsibilities
- Design across the full agency range: websites, brand, campaigns, digital advertising, email, and social, for luxury hotel and resort clients.
- Work within our design system and customise it for each client, keeping work consistent and scalable underneath while bespoke on the surface.
- Take projects end to end, from brief to concept to finished artwork, owning the quality of what goes out under your name.
- Develop campaign concepts alongside the wider team, contributing ideas as well as execution.
- Produce pixel-perfect artwork at pace and at scale, holding a high bar for typography, layout, and detail.
- Bring work to life in motion and video where it's needed, from animated social assets to short launch films.
- Build presentations that sell the work, and present your thinking with growing confidence.
- Use AI tools across your workflow, ideation, production, iteration, to work faster and reach further than the brief alone would allow.
- Stay close to what's emerging in design, technology, and luxury hospitality, and bring it into the work.
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What You'll Bring
Required
- Around 3+ years of design experience, ideally agency-trained.
- A portfolio that shows strong digital craft and range across web, brand, and campaign work.
- Confident graphic design fundamentals: typography, layout, hierarchy, and a sharp eye for detail.
- Familiarity with web design practice and how digital work gets built and delivered, including working within a design system.
- Motion design and video editing skills, a strong plus and a real differentiator for this role. Comfortable in After Effects, Premiere, or equivalent.
- A clean, contemporary aesthetic suited to premium brands.
- Fluent in the core toolset: Adobe Creative Suite and Figma.
- An AI-first mindset, already using AI tools in your design and production work and keen to push them further.
- Curious, eager to learn, and quick to pick things up.
- Able to manage deadlines and take real responsibility for your own projects.
- A team player who steps in, speaks up, and backs the people around them.
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Nice to have
- Experience in hospitality, travel, retail, or marketplace environments.
- Familiarity with behavioural design principles and their application in conversion contexts.
- Experience using generative AI tools within a design workflow — ideation, rapid prototyping, research synthesis.
What You'll Get
Success is a mutual game, which is why we invest heavily in our team. We believe in true partnerships that reward equally, so in return for working with us to achieve our ambitious goals, we offer a suite of perks to complement a competitive salary, including flexible working, personal development initiatives and much more…
Does this sound like somewhere you will thrive?
We look forward to hearing from you soon.
About Us
Think of your role here as more than just a job; it's about shaping your future, one hotel at a time. We're a team of innovators, strategists, storytellers, and engineers, all with a few things in common. We love hotels, we get results, and we provide great online experiences for hoteliers and their guests. Our work can be challenging, but we're firm believers that when you love what you do, you do it well.
Find out more here: https://journey.travel/about-us/careers
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