West Northamptonshire Council
Digital Development Officer
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Community Engagement and Digital Support Officer – Family Hubs Team
Family Hubs Team, West Northamptonshire Council
An exciting and unique opportunity to join our Family Hubs team, playing a key role in connecting directly with families and communities across West Northamptonshire.
About the Role
This is not a traditional marketing or digital role. While digital and online content contribute to the position, the core of this role is working intimately with people. You will engage with communities, build meaningful relationships, and understand需求, ensuring people access the right support.
- Focus areas:
- Early intervention—supporting families before crises arise
- Face-to-face and digital communication, tailored to needs
- Ensuring our services remain accessible, relevant, and impactful for all communities we serve
As a hybrid role, expect regular travel across Family Hub locations (Towcester, Daventry, and other sites).
Key Responsibilities
The role is highly outward-facing, requiring deep engagement with people, services, and partners while shaping digital and communicational approaches. You will:
Community Engagement & Support
- Spend significant time in Family Hubs and local communities, speaking with families—including those who may be vulnerable or harder to reach
- Build trusting, lasting relationships across diverse demographics, listening to needs and challenges
- Clarify services and confidently signpost individuals to the right support, both in-person and online
- Collaborate with practitioners and partners to identify strengths, gaps, and areas for improvement
- Gather community insights to shape service development and reach underserved groups
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Digital & Communications Support
- Contribute to improving digital content and communication strategies
- Work alongside teams to refine messaging, ensuring it’s clear, accessible, and relevant
- Review and enhance websites, social media, and online resources for better accessibility
- Test new approaches (events, sessions, digital activities) and flag any provision gaps, especially for hard-to-reach communities
About You
We’re seeking someone who is as comfortable engaging with people as they are working digitally—a go-getter who gets outside, listens deeply, and turns those conversations into meaningful change.
The role demands balancing empathy, practical support, and digital fluency, whether your background is more community-focused or digital.
Digital & Marketing Experience
- Prior experience or confidence in digital communications, marketing, or content creation
- Ability to work effectively with websites, social media, or digital platforms
- Understanding of tailored communication for different audiences
- Passion for improving digital access and addressing barriers like digital poverty
Working with Communities
- Confidence in engaging diverse groups, including vulnerable individuals
- Personal warmth, active listening, and empathy in all interactions
- Ability to build trust in community settings
- Cultural awareness and adaptability to engage respectfully across backgrounds
- Problem-solving skills in identifying gaps and proposing solutions
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Note: Ideal candidates may prioritise community engagement experience, even if developing their digital skills.
About Us
At West Northamptonshire Council, we foster a dynamic, creative culture where ambition drives progress.
Our Vision
“To make West Northants a great place to live, work, visit, and thrive” Our core values: THRIVE—Trust, High Performance, Respect, Innovate, Empower—impart everything we do.
Our Commitment
We champion diversity, equality, equity, and inclusion, ensuring all our teams can thrive and excel. We’re proud to be:
- A disability-confident employer
- A member of the Armed Forces Covenant
- A Care Leaver Covenant partner
=== Watch our short film to hear colleagues share their views on Diversity, Equality, and Inclusion ==
Support During Application
If you need additional support or adjustments during the process (e.g., alternative formats for this role), please contact:
Key Note
We reserve the right to close the advert early if sufficient applications are received. Apply promptly to avoid disappointment!
Careers thrive at West Northants Council – we’d love to see you there.
For full benefits details, visit West Norhants Careers.
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