Lanes Group
Digital Device Repair Apprentice
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Digital Device Repair Apprentice – Level 3 Apprenticeship
About Lanes Group
Lanes Group is a nationwide leader in utility services, powered by a team of over 3,500 dedicated professionals. Our diverse subsidiaries deliver exceptional solutions across multiple sectors, driving a turnover of more than £500 million. Committed to excellence and innovation, we provide industry-leading services to clients and stakeholders.
Join a dynamic, growing organisation that values diversity, champions professional development, and empowers employees at every level.
Purpose Of The Role
Passionate about technology or always helping friends fix their phones? This role will help you turn your skills into a rewarding career as a Digital Device Repair Apprentice.
You’ll diagnose and repair smartphones, tablets, and laptops from day one—hands-on with real devices, customers, and problem-solving challenges. Join a team dedicated to keeping devices operational, staying connected, and building your technical expertise and confidence.
Your chance to shape a futur-proof career in tech!
Apprenticeship Information
| Details | Description |
|---|---|
| Level | Level 3 Digital Device Repair ((CSP501)) |
| Duration | Approximately 21 months + End-Point Assessment |
| Weekly Hours | 40 hours |
| Annual Salary (First Year) | £22,048 (salary increases in the second year subject to progress) |
| Study Model | Dedicated off-the-job training time included within working hours |
| Training Provider | Approved and quality-assured varnsu partner |
| Support | Ongoing guidance from manager, mentor, and training provider |
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Key Responsibilities
Technical & Customer-Facing Duties
As an apprentice, you’ll perform a diverse range of tasks to deliver top-tier repairs and service to customers:
- Receive and log in faulty digital devices (smartphones, tablets, laptops).
- Diagnose faults accurately, determining the best course of repair.
- Carry out technical & software repairs, including component replacements.
- Progress technologies repair process end-to-end, ensuring timely delivery.
- Test and recheck all fixed devices before returning them to customers.
- Adhere to company SLAs and repair service standards.
- Use specialist tools, equipment, and digital repair systems.
Admin & Documentation
- Log all details in internal systems—repair records, parts used, and work progress.
- Keep customer databases (e.g., CRM platforms) updated in real time.
- Communication: Update customers via phone, email, and face-to-face about progress.
- Manage customer service inquiries professionally.
Technical Management Support
- Inventory & Stock: Monitor and restock parts and components.
- Collaborate with suppliers, partner centres, and manufacturers on warranty returns and replacements.
- Manage sustainable practices: recycling parts, safely disposing of non-reparable devices.
- Follow data security and company policies at all times.
Teamwork & Growth
- Work in a cross-functional team, supporting repair, logistics, and customer service workflows.
- Share insights and process improvements with senior management.
- Contribute to training and team development.
- Signing off completion of apprenticeship training modules and assessments.
Essential Qualifications & Attributes
| Requirement | Description |
|---|---|
| Grades | Maths and English at Grade 4 (C/A-grade) **or equivalent OR Functional Skills Level 2. |
| Purpose & Values | Align personal performance with Lanes Group’s core values, ensuring each contribution supports ‘Improving Today … for a Better Tomorrow’. |
| unctional Skills-up-to-Level2. |
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Underscoring our Core Values, this role expects proactiveness aligned to:
- Leading: Act as a role model, driving improvement and influencing change.
- Agile: Adapting with rapid learning to adapt to unpredictable operational needs.
- Nurturing: Supporting individual employee growth through coaching and skill development.
- Engaging: Fostering teamwork, trust, and credibility within the team.
- Safe & Secure: Compliance with company safety protocols and governance standards.
Your Contribution
Driving business excellence at all levels means:
- Positive Mindset: Maintain a constructive role model attitude.
- Compliance: Follow all systems and company policies to achieve results.
- Honesty & Communication: Encourage open dialogue with colleagues and customers.
- Deliverability: Honour commitments, be accountable for progress.
- Innovation: Suggest improvements, raise ideas for quality and efficiency enhancements.
- Company Values: Embed ‘Stronger Together’ as your foundation for collaboration.
Commitment to Equity, Diversity & Inclusion (EDI)
At Lanes Group, we embrace an inclusive workplace where everyone develops and thrives—despite backgrounds. We foster equality of opportunity and encourage applications from all diverse communities, from underrepresented groups and beyond.
Join us to work alongside individuals in a supportive and empowering ethos that aligns today’s diversity with the inclusive future.
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