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Digital Employee Experience Lead
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Digital Employee Experience Lead (Microsoft 365)
£700 per day inside ir35
6-Month Rolling Contract
Reading (3 days onsite, 2 days remote)
Please note: Due to the security requirements of this project, applicants must be a sole British Passport owner and either hold current SC (Security Check) clearance or be eligible to obtain SC clearance.
The Opportunity
We're looking for an experienced Digital Workplace Strategy Lead to shape and deliver an enterprise-wide Digital Employee Experience (DEX) strategy within a complex, highly regulated environment.
This is a strategic leadership role focused on defining how technology, people, processes, and support services come together to create a secure, productive, and engaging digital workplace.
Working closely with Digital, HR, Security, Communications, and senior business stakeholders, you'll assess the current employee experience, define a future-state operating model, and develop a prioritised roadmap that supports business growth, operational excellence, and technology transformation.
This is an excellent opportunity for someone who has led large-scale digital workplace or Microsoft 365 transformation programmes and enjoys influencing strategy at an enterprise level.
Key Responsibilities
As the Digital Workplace Strategy Lead, you will:
- Develop and own the enterprise Digital Employee Experience strategy.
- Assess the current employee experience across the full employee lifecycle, including Joiners, Movers, and Leavers (JML), collaboration, productivity, and learning.
- Review and assess existing digital workplace platforms including Microsoft 365, Teams, SharePoint, ServiceNow, Power Platform, SAP, and Identity & Access Management.
- Identify opportunities to improve employee productivity, collaboration, engagement, and service quality.
- Benchmark the organisation against recognised Digital Employee Experience frameworks and industry best practice.
- Define the target operating model, governance framework, and strategic vision for the digital workplace.
- Develop future-state service ownership, experience architecture, and business capability models.
- Produce a prioritised transformation roadmap covering short, medium, and long-term initiatives.
- Establish measurable success criteria and a continuous improvement framework.
- Build strong relationships with senior stakeholders across IT, HR, Security, Communications, and business functions to secure alignment and drive strategic change.
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Key Deliverables
You'll be responsible for producing:
- Current State Assessment, including:
- Employee journey mapping
- Pain point analysis
- Platform and service assessment
- Digital maturity benchmarking
- Enterprise Digital Employee Experience Strategy
- Future-State Operating Model and Governance Framework
- Service Ownership and Experience Architecture
- Prioritised Transformation Roadmap covering:
- 0–6 month quick wins
- 6–18 month initiatives
- 18–36 month strategic investments
- Resource and capability recommendations
- Success measures and continuous improvement framework
Essential Experience
We're looking for someone who can demonstrate:
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- Proven experience developing and delivering enterprise-wide Digital Workplace or Digital Employee Experience strategies.
- Experience leading digital workplace transformation programmes within large, complex organisations.
- Strong knowledge of Microsoft 365 technologies including Teams, SharePoint, and the wider Modern Workplace ecosystem.
- Experience with IT Service Management platforms such as ServiceNow.
- Strong understanding of Power Platform and workplace automation technologies.
- Experience establishing governance models, operating models, and strategic technology roadmaps.
- Ability to lead cross-functional initiatives across Digital, HR, Security, Service Management, and wider business functions.
- Excellent stakeholder management skills with experience influencing senior leadership.
- Strong understanding of employee-centric design principles and digital adoption.
Desirable Experience
- Experience within defence, government, or other highly regulated environments.
- Knowledge of Identity & Access Management solutions.
- Experience with SAP environments.
- Familiarity with Digital Employee Experience (DEX) measurement frameworks and maturity models.
- Experience driving adoption of AI-enabled workplace technologies and self-service capabilities.
Security Requirements
Due to the nature of this programme, applicants must be a sole British Passport Owner and either hold current SC (Security Check) clearance or be eligible to obtain SC clearance. Unfortunately, candidates who do not meet these requirements cannot be considered.
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