Oxford University Press
Digital Engagement Consultant
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We are the world’s largest university press.
That means we serve the academic community as no other publisher can. We work in partnership with institutions and learned societies to bring a world of knowledge to the fingertips of students and researchers worldwide.
The goal is impact. Together with our academic communities, we curate and seamlessly connect together the ideas that push their fields forward, so they can learn from them, add to them, and continue a virtuous cycle of scholarship.
And because we are a part of the academic community and guided in everything we do by our mission, we re-invest in our people, our publishing, and the world-leading research institution of which we are part.
About the Role
We’re looking for a Digital Engagement Consultant to join our Higher Education team, supporting universities across the UK and EMEA. In this customer-facing role, you will be the trusted post-sales partner for our institutional customers, ensuring they achieve maximum value from our digital products, including Trove, SQE and e-books. From onboarding and training to driving engagement and adoption, you will play a vital role in helping educators and students get the most from our solutions.
As the digital product expert, you will work closely with lecturers, module leaders and course designers to personalise and optimise digital learning experiences. You'll deliver engaging virtual and face-to-face training sessions, support product launches, analyse usage data to identify opportunities and risks, and provide valuable customer insights to Sales, Product and Marketing teams. Acting as a key liaison between customers and internal stakeholders, you’ll help resolve issues, influence product improvements, and promote best practice to increase satisfaction, retention and usage across our Higher Education customer base.
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This is an exciting opportunity for a proactive and relationship-driven professional who enjoys building partnerships, solving problems and making a measurable impact. Success in this role will be demonstrated through improved customer engagement, increased product adoption, contribution to revenue growth, and high levels of customer satisfaction. If you thrive in a collaborative environment, are confident presenting to academic audiences, and are motivated by helping customers succeed, we’d love to hear from you.
We operate a hybrid working policy that requires a minimum of 2 days per week in the Oxford office.
About You
Essential:
- Demonstrable experience in a customer facing role, ideally in sales, customer success, training or education.
- Strong presentation and public speaking skills.
- Can demonstrate initiative, diligence, customer centric mindset and willingness to learn.
- Strong relationship-building skills with the ability to establish rapport with customers and stakeholders.
- Awareness of Higher Education trends, challenges and hierarchical structures.
- Able and willing to spend up to 20% of time traveling to internal sales meetings and external customer visits as required or needed.
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Desirable:
- Software or digital platform demonstration experience.
- Teaching or training experience.
- Sales and/or marketing experience in publishing industry.
Benefits
We care about work/life balance here at OUP. With this in mind we offer 25 days’ holiday that rises with service, plus bank holidays and Christmas closure (3-days) and a 35-hour working week. We are open to discussing flexibility in respect to working patterns, dependent on role. We also have a great variety of active employee networks and societies.
We help make your money go further by contributing to your pension up to 12%, offering loans and savings schemes through our partnership with Salary Finance, in addition to travel to work schemes and access to a wide range of local discounts.
This role comes with the added benefit of a sales bonus.
Please see our Rewards and Recognition page for more information.
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