CCL Solutions Group
Digital Forensics Laboratory Team Leader
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Summary
To manage, coach, and monitor all aspects of the Digital Forensics Lab performance in conjunction with your line manager, HR, and the Forensic Case Team. Act as first line support for a dedicated team of DF Analysts.
Reporting To
Operations Manager | Digital Forensics
Location
Stratford upon Avon
Department / Division
Digital Forensics
Application Deadline
Main Job Summary
To manage, coach, and monitor all aspects of the Digital Forensics Lab performance in conjunction with your line manager, HR, and the Forensic Case Team. Act as first line support for a dedicated team of DF Analysts.
Monitor all levels of performance to ensure high levels of accuracy, efficiency, and effective use of resources whilst being customer-centric, quality-focused, and commercially aware.
Oversee and model company behaviors to maximize team motivation and performance to the highest levels of precision and efficiency.
Proactively communicate with line management to highlight any challenges and ensure customer deadlines and quality standards are met. Proactively identify and resolve technical and operational issues to ensure effective workflows.
Conduct examinations of exhibits and follow the associated processes.
Main Duties & Responsibilities (other Duties May Be Assigned)
- Lead a team of Analysts, in all aspects of their role – technical, performance, behaviors, and welfare
- Assign casework & use CCL’s case management system to effectively & proactively manage case work of individuals to maintain efficiency & ensure deadlines are maintained
- To be responsible for analysis tasks & communicate with the Operations Managers & Forensic Case Team to ensure any challenges are highlighted & resolved including any issues which may affect analysts productivity
- Ensure the Laboratory is using the most appropriate hardware & software required for casework and that analysts have access to required tools and equipment
- To ensure that all ISO processes & documentation are up to date & are being adhered to, assist with ISO audits when required and dip sample casework where needed
- Developing personal growth opportunities for staff and supporting a positive working environment
- Proactively identify any inefficiencies or areas that can be improved upon & make recommendations to the Operations Managers where these have been identified and evidence the driving of efficiencies to ensure their effectiveness
- Must identify any performance management issues and manage them in accordance with CCL’s policies and procedures
- Must demonstrate effective leadership of the team, take responsibility of teams performance in line with any targets set and feedback business objects and views to the team
- Contribute to Lab performance, maintaining technical skills with delivering a small case load
- Provide support to new team leaders
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Required Skill Set & Experience
- Experience working as a practitioner or leader in digital forensics
- Previous people management experience
- Sound understanding of current ACPO guidelines, ISO17025, and the FSR Code of Practice
- Ability to develop, motivate, inspire, and lead people to achieving their maximum potential
- Previous experience using leading industry-standard tools
- Ability to work independently and make sound and reasoned judgments
- Sound analytical and interpretation skills
- Ability to work with precision, accuracy, with high attention to detail
- Excellent communication skills
- Excellent planning and organizational skills
- Experienced user of computers and technology, and comfortable learning a wide range of software and systems
Education
- Minimum GCSE pass or equivalent in Maths and English
Core Role Competencies
Working with Others
- Builds effective working relationships with staff and Management team through clear communication and a collaborative approach
- Maintains visibility by regularly interacting and talking with people
- Consults widely and involves people in decision-making, speaking to people in a way they understand and can engage with
- Treats people with respect and dignity regardless of their background or circumstances, promoting equality and the elimination of discrimination
- Treats people as individuals, showing tact, empathy, and compassion
- Sells ideas convincingly, setting out the objectives of a particular approach and striving to reach mutually beneficial solutions
- Expresses own views positively and constructively and fully commits to team decisions
- Self-motivated with the ability to effectively manage your own time and responsibilities
- Ability to work under pressure
- Ability to describe technical solutions and scenarios to a non-technical audience
- Excellent verbal and written communication skills
- Sound understanding of Digital Forensic concepts
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Professionalism
- Acts with integrity, in line with the values and ethical standards of CCL
- Acts on own initiative to address issues, showing energy and determination to get things done
- Takes ownership for resolving problems, demonstrating courage and resilience in dealing with difficult and challenging situations
- Upholds professional standards, acting as a role model to others and challenging unprofessional conduct or discriminatory behavior
- Acts for and acts on feedback, learning from experience and continuing to develop own professional skills and knowledge
- Remains calm and professional under pressure, defusing conflict and being prepared to make unpopular decisions or take control when required
Leading Change
- Positive about change, adapting rapidly for changing circumstances, and encouraging flexibility in others
- Identifies and implements improvements to service delivery, engaging people in the change process and encouraging them to contribute ideas
- Finds more cost-effective ways to do things, taking an innovative approach to solving problems and considers creative alternatives
- Creates a feeling of energy, excitement, and personal investment
Decision Making
- Gathers, verifies, and assesses all appropriate and available information to gain an accurate understanding of situations
Other Role Requirements
- Minimum 5 years UK residency
- Full driving license
- Satisfactorily pass pre-hire and annual security clearance procedures in accordance with the ACPO (Association of Chief Police Officers) National Vetting Scheme.
CCL is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.
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