Elior UK
Digital Implementation Coordinator - Field Based
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Elior – A Workplace That Works for You
Join our Customer Technology team and help shape the digital experience across our client sites.
We're looking for a proactive Digital Implementation Coordinator to play a key role in delivering innovative technology solutions across our Premium B&I portfolio. If you enjoy working in a fast-paced environment, thrive on seeing projects through from planning to launch, and love collaborating with a variety of people, this could be the perfect opportunity for you.
This is a hands-on, field-based role where you'll spend most of your time supporting technology implementations at client sites, ensuring new digital solutions are delivered seamlessly and provide an outstanding experience for both clients and customers.
What you'll be doing...
As our Digital Implementation Coordinator, you'll support the successful delivery of technology projects and site mobilisations from start to finish. Working closely with internal teams, clients, and third-party suppliers, you'll ensure every implementation is delivered on time, within budget, and to the highest standard.
Your responsibilities will include:
- Supporting the planning and coordination of technology projects and site mobilisations.
- Delivering technology implementations across client sites, including pre-launch training, team engagement, and go-live support.
- Coordinating suppliers, stakeholders, and internal teams to ensure smooth project delivery.
- Monitoring project progress, identifying risks, and helping to keep projects on track.
- Producing and maintaining accurate project documentation and handover information for the Service Delivery team.
- Providing on-site support and resolving issues during high-profile implementations.
- Building strong relationships with clients, suppliers, and colleagues across the business.
- Gathering insights and data to support reports, business cases, and future technology improvements.
- Identifying opportunities to improve mobilisation processes and customer technology solutions.
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Working Pattern: Monday to Friday | 9am - 5:30pm | Field-based role
Job ID: 7011
What can you bring?
We're looking for someone who is organised, adaptable, and enjoys working with people just as much as technology.
- Experience supporting technology projects or implementations within a multi-site environment.
- Previous project administration or project support experience.
- A proven ability to build positive relationships with stakeholders and deliver successful technology solutions.
- Excellent organisational skills and the ability to manage multiple priorities and tight deadlines.
- Strong written and verbal communication skills with great attention to detail.
- Experience producing reports, project documentation, and business papers.
- An understanding of mobile apps, EPOS systems, and payment technologies.
- Knowledge of networking technologies such as Wi-Fi, LAN, and VPN (desirable).
- Experience working with third-party technology providers and suppliers.
This is a field-based role with the majority of your time spent at client sites, so you'll need to enjoy being out and about, be flexible to travel, and be passionate about delivering an exceptional customer experience.
Brilliant Work Deserves Brilliant Perks!
At Elior, we believe that when you love where you work, it shows. That’s why we make sure our team feels appreciated, supported, and set up for success! Here’s what’s waiting for you:
- Free, tasty meals – Enjoy tasty, nutritious food on us while you work!
- Flexible working – including part-time roles, because life doesn’t run on a 9-5 schedule.
- Plenty of Time to Unwind – 31 days of holiday, and after two years, even more with 33 days.
- Leave for life’s important moments – whether family, personal, or unexpected.
- Give back time – paid volunteering days for the causes you care about.
- Room to grow – career development and learning opportunities for all stages of your career.
- Wellbeing first – mental health support and wellbeing perks.
- Financial security – pension schemes and life assurance.
- Exclusive discounts – save on entertainment, leisure, and even travel!
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One small thing - we welcome you to apply using the name you feel most comfortable with! No need for legal names at this stage.
Why You’ll Love Working Here
We’re a people-first business with over 10,000 colleagues across the UK, serving everything from stadiums to hospitals, schools to workplaces. Our mission? To enrich lives everywhere, every day.
And here’s the best part - 87% of our team say they’re proud to work here! Why? Because we create a place where you’re listened to, trusted, supported, and valued.
Not sure you match every single requirement? Apply anyway! Research shows that many people - especially women and those from underrepresented backgrounds - hold back unless they meet 100% of the criteria. But we hire for potential, not just experience. If you’re passionate and ready to grow, we want to hear from you!
We Celebrate You!
At Elior, diversity and inclusion aren’t just policies, they’re who we are. We know that different perspectives make us stronger, and we’re dedicated to creating an environment where everyone feels seen, heard, and empowered to succeed.
Need any support or adjustments during the application process? Just let us know - we’re happy to help!
Ready to join us? Hit ‘Apply Now’ and let’s chat!
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