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Digital IT Apprentice (Customer Service L2)
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About the Role
Are you passionate about digital technology, problem-solving, and improving the way local services are delivered? We are seeking a motivated individual with an interest within IT to join the Council as a Level 2 Customer Service Apprentice.
Wage
- £15,392 to £24,454.04, depending on your age
- National Minimum Wage
Training Course
- Customer service practitioner (level 2)
Hours
- Monday to Thursday: 8.45am to 5.15pm
- Friday: 8.45am to 4.45pm
- 37 hours a week
Start Date
- Monday 24 August 2026
Duration
- 1 year 3 months
Positions Available
- 1
What You'll Do at Work
In this role, you’ll support the successful delivery of our teams’ first line and 2nd line responses, helping to enhance the digital experience for our residents and employees. This is an exciting opportunity for someone who enjoys variety, continuous learning, and contributing to better public services through technology.
As a Level 2 Apprentice, you will play an essential part in supporting day-to-day digital tasks. This includes:
- Updating and maintaining website content
- Carrying out basic technical configuration within our resident self-service platform, MyTendring
- Providing administrative and project support, helping with planning, scheduling, and task tracking, while working closely with colleagues, service teams, and external partners
- Assisting with first line communication through our IT Service Desk
- Technical support to employees, such as equipment maintenance and replacements and fault identification and resolution
- Key system support, including daily tasks to support operational Council functions
- Support with some Health and Safety activities
- Supporting the Council’s requirements for Cyber Security, GDPR, and Accessibility
What We’re Looking For
We’re looking for someone who:
- Has an interest in digital technologies, web content management, or IT system support
- Can follow processes, solve problems methodically, and maintain strong attention to detail
- Communicates clearly and works effectively with others
- Is keen to learn and develop new technical skills
- Thrives in a varied, fast-paced role with new challenges each day
Where You'll Work
Town Hall
Station Road
Clacton-on-Sea
Essex
CO15 1SE
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Training Details
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training Provider
TENDRING DISTRICT COUNCIL
Training Course
Customer service practitioner (level 2)
Understanding Apprenticeship Levels (opens in new tab)
What You'll Learn
Course contents:
- Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
- Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
- Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
- Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
- Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
- Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
- Demonstrate patience and calmness.
- Show you understand the customer’s point of view.
- Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
- Maintain informative communication during service recovery.
Training Schedule
Training will take place in the workplace.
More Training Information
Customer Service Practitioner Apprenticeship Standard at Level 2.
The Customer Service Practitioner Apprenticeship Standard at Level 2 combines the knowledge, skills and behaviours required of the standard and includes functional skills in maths and English.
Delivery will be in the workplace with an assessor or coach through a combination of assessing, coaching, training and mentoring.
The minimum duration on the apprenticeship is 12 months, with an additional 3 months for an externally assessed end point assessment.
A total of 15 months plus functional skills if required. Prior learning and experience will also be taken into consideration.
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Further information on the standard can be viewed here - Customer service practitioner / Skills England
Essential Qualifications
- GCSE in:
- English and Maths (grade 4)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Presentation skills
- Administrative skills
- Number skills
- Analytical skills
- Logical
- Team working
- Initiative
- Non judgemental
- Patience
About This Employer
Tendring District Councils (TDC) main offices are based in Clacton-on-Sea, the largest town. Other towns are Brightlingsea, Harwich, Frinton-on-Sea, and Walton-on-the-Naze along with a number of rural areas. Economic Growth sits within the Economic Growth and Leisure department and works closely with the Creative & Cultural team as well as Planning and Assets.
https://www.tendringdc.gov.uk/
Company Benefits
- Flexible working
- Local Government Pension Scheme
- Generous leave entitlement
- Free parking
- Discounted Corporate Gym Membership
- Salary Sacrifice initiatives
Disability Confident
A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions. You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.
Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).
There are many career opportunities available to apprentices in the council.
Contact
TENDRING DISTRICT COUNCIL
Reference code: VAC2000042363
Closes in 13 days (Monday 27 July 2026)
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