Sky
Digital Merchandising Manager
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Role/Team Overview
Our people make Sky a truly exciting and inclusive place to work, where you can proudly be yourself and make real impact to our customers. With 24 million customers in 6 countries, we are Europe’s leading media and entertainment brand – and we are truly proud and excited about our products and strive to make our Digital experiences world class.
The Digital Merchandising team sits at the heart of how customers experience Sky online. We are responsible for bringing Sky's products, content and campaigns to life across Sky.com and the My Sky App, reaching millions of customers across Entertainment, Cinema, Sports, Broadband, Mobile and more.
We work in a fast-paced, collaborative environment where creativity, customer experience and commercial performance come together. We are passionate about testing new ideas, learning from data and continuously improving our digital experiences. If something can be better, we want to know about it, try it and learn from it.
What You’ll Do
- Own the end-to-end delivery of merchandising experiences across Sky.com and the My Sky App, from brief through to publishing and ensuring a high-quality, data-driven and customer-focused experience.
- Work closely with the wider merchandising and experimentation team to deliver engaging experiences that support Sky's commercial and customer priorities across Cinema, Sports, Broadband, Mobile and TV.
- Partner with external agencies, our in-house Creative Agency and internal SEO specialists to coordinate copy, creative assets and page builds, ensuring content is delivered on time and supports our SEO and GEO objectives.
- Use performance data, customer insights and market trends to identify opportunities, and help shape future merchandising activity.
- Champion a test-and-learn culture by contributing ideas, helping to deliver experiments and applying learnings and industry best practice to continuously improve performance across our digital channels.
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What You’ll Bring
Essential Criteria
- Demonstrable experience delivering digital merchandising, e-commerce or online customer experience initiatives across high-traffic websites or digital platforms, taking ownership from briefing through to publishing while balancing commercial objectives and customer experience.
- Proven experience working within agile, cross-functional teams, partnering with Product, Marketing, Technology, Creative, Analytics and SEO teams to successfully deliver digital initiatives against business priorities.
- Experience managing relationships with senior stakeholders (Directors, Heads of Department or equivalent), external agencies and multiple internal teams, influencing priorities, resolving competing demands and ensuring timely delivery.
- Demonstrable ability to interpret digital performance data, customer insights and market trends to identify opportunities, make evidence-based recommendations and optimise digital customer journeys.
- Experience coordinating the delivery of digital content across multiple campaigns or areas, managing competing priorities and consistently delivering high-quality work within tight deadlines.
- Knowledge of SEO principles and digital content best practice, with experience applying these to improve customer experience and performance.
Desirable Skills And Experience
- Experience using Content Management Systems (CMS) or digital publishing platforms to create, update and publish digital content.
- Experience contributing to experimentation programmes, including A/B testing, personalisation or test-and-learn initiatives, using insights and performance data to optimise digital experiences.
- Experience using digital analytics platforms such as Adobe Analytics, CJA or Contentsquare.
Benefits And Perks
There's one thing people can't stop talking about when it comes to life at Sky: the perks. Here’s a taster:
- Free Sky TV or NOW package, including Sky Sports and Sky Cinema
- Pension package with up to 9% employer contribution
- Private healthcare with mental health support
- Aviva Digital GP and dental insurance
- Discounts on Sky products, including Sky Mobile, Sky Broadband, Sky Glass and Sky Protect
- Sharesave and Tech schemes
- A range of Sky VIP rewards and experiences
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How You’ll Work
We've adopted a hybrid working approach to give more flexibility on where and how we work. The hybrid working expectations for this role are 3 days in the office per week.
Your office base
Osterley, Greater London. Our campus is home to a collaborative and creative environment where teams come together to bring ideas to life. With a mix of flexible and office-based working, you’ll benefit from both focused time and in-person collaboration.
Who We Are
We’re Sky, a leading media and entertainment company who connect millions with entertainment, sports, news and arts through innovative products and services. Working with us means you’ll be bringing the joy of a better experience to more people, every day. All so we can do better and deliver better for our customers, colleagues and society.
We’re an equal opportunity employer and value diversity at our company. We're a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need as early as you can.
Just so you know: if your application is successful, we’ll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
To be eligible for this role you are required to have the appropriate right to work in the UK. Please be aware Sky does not offer sponsorship for this position.
To find out more about working with us, search on social media.
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